What are the responsibilities and job description for the Universal Banker - Anna position at FARMERS BANK & TRUST COMPANY OF MAGNOLIA?
GENERAL DESCRIPTION OF POSITION
Accepts retail banking transactions from customers, including deposits of cash and/or checks, check cashing, loan payments, cashier's checks, etc. In the course of accepting these transactions, examines checks for proper endorsements, verifies legality of documents, and ensures positive identification of customers. Opens new accounts accurately and in compliance with bank policies and procedures. Accepts loan applications. Prepares and reviews all loan documentation for new and renewed consumer and commercial loans in a timely and efficient manner. Performs other services for customers as needed.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Accepts cash and check transaction deposits, cashes checks, takes loan payments, and sells cashier's checks. During the course of processing these transactions, examines checks for proper endorsements, verifies legality of documents and makes positive identification of customers. Assists customers with running coin through coin counters and exchanging for credit. Records all transactions promptly, accurately and in compliance with bank procedures. Balances currency, coin, checks in cash drawers and assists with ATM balancing as applicable. Answers customer inquiries regarding interest rates, accounts, and products and services. Resolves customer issues with transaction discrepancies. Performs services for customers including address changes, issuance of debit cards, submission of debit card disputes, issuance of on-line banking sign-on credentials and helping with sign-on issues, ordering checks, and processing stop payments. Opens new accounts accurately and in compliance with bank policies and procedures. Build relationships with customers and non-customers, offering products and services that are best suited for their needs. Make referrals to other departments such as new accounts, treasury management, loans, mortgage, trust and wealth management services. Participate in activities to generate new business including business calls and attending and/or working at special events. Represent the bank at community events and civic organizations. Maintain a working knowledge of all bank products and services. Accept and process consumer and commercial loan applications, assisting with full loan origination process. Provide assistance with any other loan duties as needed. Serve as a subject matter expert for customers and/or other employees regarding bank products and services.
Qualifications:EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
EXPERIENCE GENERAL
2 years related experience and/or training.
Additional Information
Must provide excellent customer service consistent with Service with HEART standards to all customers - internal and external. Must maintain confidentiality of customer and bank information at all times. Must comply with all internal controls and established bank policies and procedures at all times. Must have a working knowledge of all bank products and services in order to ensure that customer needs are consistently met. Will have the opportunity to represent the Bank at community events and in civic organizations.