Card Services Specialist - Operations Center

The Part-Time Card Services Specialist is responsible for administering, managing, and providing expert-level support for all aspects of the Bank's debit and credit card programs. This includes overseeing operations, ensuring compliance with regulations, and addressing any customer-related or internal issues. The role also involves managing key programs such as instant issuance and fraud resolution, as well as supporting employees with card-related concerns. The Card Services Specialist plays a critical role in maintaining seamless operations for the Bank's card services and ATM functions.

Duties:

•    Administers and serves as a subject matter expert for all aspects of the Bank’s debit and credit card programs, ensuring efficient operations, compliance with regulatory requirements, and a high level of customer service.
•    Administers the Regulation E Error Resolution program, managing the debit card dispute process in accordance with regulatory requirements and internal policies.
•    Oversees the Bank’s instant issuance debit card program, ensuring timely and accurate card production and distribution.
•    Create and maintain credit card accounts, performing account maintenance, adjustments, and processing payments.
•    Handles fraud-related issues for debit and credit cards, working closely with customers and internal departments to investigate and resolve cases promptly and effectively.
•    Reconciles general ledger (GL) accounts associated with Bank-owned ATMs, ensuring accuracy and timely resolution of discrepancies.
•    Provides research and support to internal employees regarding card services and related banking issues, acting as a key resource for information and problem resolution.
•    Monitors debit card exceptions, identifying and addressing any discrepancies or issues to maintain smooth card operations.
•    Maintains international travel reporting for both debit and credit cards, ensuring accurate tracking and compliance with internal policies and regulations.
•    Handles all other card services and ATM operations duties as assigned, providing flexibility and support across various functions as needed.

Qualifications: 

High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.

Experience: 

2 years related experience and/or training 

Other:

Must be available to work part-time hours

Must deliver Service with HEART to all customers, both internal and external. Must maintain confidentiality of customer and bank information at all times. Must have strong attention to detail and accuracy and be able to work independently. Must be able to cross-train for other positions.