Branch Administration Support

GENERAL DESCRIPTION OF POSITION
The Branch Administration Support role is responsible for delivering high-quality operational assistance and guidance to Retail branch staff. This position plays a key role in ensuring efficient, compliant, and effective branch operations, enabling front-line staff to focus on providing an exceptional customer experience. Additionally, this role prepares numerous reports, contributing to informed decision-making and streamlined branch performance.

ESSENTIAL DUTIES AND RESPONSIBILITIES
Key responsibilities include monitoring and tracking Security Monthly Audits, Offline Testing Logs, Quarterly Surprise Audits (scheduling and progress tracking), Teller Outages, and Branch Cash Limit Overages. Prepare, maintain, and distribute reports such as Credit Card Applications submitted, Opt-In Status, Cash Position, Refunded NSF Fees, Retail Sales Calls, Almanac AI Analytics, etc. Maintain up-to-date Retail staffing charts and share with appropriate departments as needed. Provide assistance to branch staff in resolving non-technical Teller Cash Recycler (TCR) issues. Open and maintenance IRA accounts at customer request, including processing contributions, distributions, and other account changes. Assist with writing and updating Retail procedures. Review and approve branch cash order requests weekly through C3 Logicpath. Assist other members of Branch Administration with projects and reporting as needed.

EDUCATION AND EXPERIENCE
High school or GED, plus specialized schooling and/or on the job education in a specific skill area; e.g. data processing, clerical/administrative, equipment operation, etc.
EXPERIENCE GENERAL
4 years related experience and/or training.
EXPERIENCE MANAGEMENT
1 to 6 months related management experience.