What are the responsibilities and job description for the Route Sales Associate position at Farmer Brothers?
Job Details
Description
The Route Sales Associate provides route relief as required and is responsible for providing great customer service. When on route, the RSA ensures customers are in-stock, serviced as scheduled, and that the beverage station is set to standard. Sells and delivers coffee, tea, and related products to customers as assigned.
Typical Work Schedule: Monday - Friday, 7:00 am - 4:00 pm, Overtime When Needed
Driving Requirements: Valid Drivers License required. Must be able to complete a successful DOT physical
Responsibilities
- Deliver, replenish, and rotate beverage station products on each call when assigned to a route.
- Ensure equipment is clean and in working order, executing a minimum of one CQC (Cup Quality Check) per day.
- Responsible for escalating customer issues quickly to the ASM (Area Sales Manager) and ensuring customer satisfaction.
- Ensure all customers on a daily set schedule receive delivery and service as required.
- Manage invoices, inventory, and collections daily when on a route.
- Responsible for increasing Revenue per Stop through identifying and closing distribution voids on core products, executing seasonal and LTO promotions, executing pricing actions and ensuring the beverage station is set to standard when assigned to a route.
- Notify ASM of any inefficiencies, customer dissatisfaction or opportunities found while running route relief.
- Assist ASM on inventory cycle counts, warehouse duties and customer related matters as assigned.
- Become familiar with brewing equipment and learn to make basic repairs or adjustments.
- Consistently execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell) to drive customer satisfaction and loyalty. Make sales calls when time and opportunity allows.
- May perform other duties as assigned including assisting in warehouse operations, accounts receivable collections, and customer service activities.
Equal Opportunity Employer / Veterans / Disabled
At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.
To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.
If applicable, your specific salary will be discussed during the hiring process based on your work location.
- In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
- The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
- For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details
Qualifications
- High School Diploma or equivalent required.
- Route delivery experience a plus.
- Customer service background preferred.
- Previous foodservice industry experience desired.
- Possess a clean and good driving record.
Personal & Professional Skillsets
- Mechanical aptitude with company hardware and software products.
- Proficient in assessing customer needs.
- Fully supports and stands behind business goals.
- Readily identifies issues, problems or opportunities.
- Is aware of impact self has on others. ·
- Uses active listening and communicates effectively with customers or management.
- Identifies new opportunities and proactively works to grow the business.
- Able to builds rapport and cooperative relationships with customers.
- Uses sound business judgement.
- Able to work independently with little supervision.
- Decision Making skills.
- Ability to work effectively with customers and employees.
- Able to be Proactive.
Equal Opportunity Employer / Veterans / Disabled
At Farmer Brothers, we are committed to pay transparency and ensuring fair and competitive compensation for all employees. The base salary range for this role is defined above and may vary depending on experience and qualifications.
To account for cost-of-living differences, we apply location-based salary adjustments. Employees working in higher-cost cities may receive a geographical pay premium, which is determined based on market data and local economic factors.
If applicable, your specific salary will be discussed during the hiring process based on your work location.
- In addition to base salary, we offer a comprehensive benefits package, which may include benefits such as health insurance, retirement plans, paid time off.
- The total leave provided in the Company’s Paid Time Off (“PTO”) policy is in at least an amount of hours and pay sufficient to satisfy the requirements of state or local laws in the locations where the Company operates.
- For questions regarding our compensation structure, including location-based pay adjustments, please reach out to Farmer Brothers Human Resources for details.