What are the responsibilities and job description for the Field Account Representative, Coffee Service Routes position at Farmer Brothers?
Ready to Own a Territory, a Truck, and the Customer Experience?
Imagine walking into a client’s breakroom and knowing the coffee station is spotless, stocked, and pouring perfectly because of you. As a Field Account Representative for Coffee Service Routes, you’ll provide route relief, safeguard product availability, and elevate every visit into a chance to build loyalty and grow sales.
How You’ll Succeed
Monday–Friday, 7:00 a.m. – 3:30 p.m.; overtime as needed.
Driving Requirements
We are committed to pay transparency and fair, competitive pay. Base salary depends on experience and qualifications. We apply location-based adjustments so employees in higher-cost areas may receive a geographic premium based on market data and local economics. If applicable, your specific compensation will be discussed during the hiring process in relation to your work location.
Equal Opportunity Employer / Veterans / Disabled
Imagine walking into a client’s breakroom and knowing the coffee station is spotless, stocked, and pouring perfectly because of you. As a Field Account Representative for Coffee Service Routes, you’ll provide route relief, safeguard product availability, and elevate every visit into a chance to build loyalty and grow sales.
How You’ll Succeed
- Deliver with precision: Run scheduled stops, deliver coffee/tea and related items, rotate stock, and keep beverage stations compliant with standards.
- Protect quality daily: Sanitize and maintain equipment and complete a minimum of one CQC (Cup Quality Check) each day.
- Be the customer advocate: Surface issues quickly to the Area Sales Manager (ASM) and ensure satisfaction at every account.
- Run the business: Manage invoices, inventory, and collections whenever you’re on a route.
- Grow Revenue per Stop: Close distribution voids on core SKUs, execute seasonal and LTO promotions, and carry out pricing actions—always leaving the beverage station set to standard.
- Spot and share insights: Notify the ASM about inefficiencies, dissatisfaction, or new opportunities discovered while handling route relief.
- Pitch in broadly: Support inventory cycle counts, warehouse operations, and customer projects; learn basic brewing equipment repairs/adjustments.
- Sell with a method: Consistently apply the Farmer Brothers customer call process (the Farmer Brothers Way to Sell); make supplemental sales calls when time permits.
Monday–Friday, 7:00 a.m. – 3:30 p.m.; overtime as needed.
Driving Requirements
- Valid Driver’s License required.
- Must be able to complete a successful DOT physical.
- High School Diploma or equivalent is required.
- Route delivery experience is a plus; customer service background preferred.
- Previous foodservice experience is desired.
- Clean, strong driving record.
- Mechanical aptitude with company hardware/software platforms.
- Customer-needs assessor; active listener; strong communicator.
- Goal-driven, decisive, and business-savvy judgment.
- Proactive and independent; quickly identifies problems and opportunities.
- Relationship-builder who earns trust with customers and colleagues.
We are committed to pay transparency and fair, competitive pay. Base salary depends on experience and qualifications. We apply location-based adjustments so employees in higher-cost areas may receive a geographic premium based on market data and local economics. If applicable, your specific compensation will be discussed during the hiring process in relation to your work location.
- Comprehensive benefits may include health insurance, retirement plans, and paid time off.
- Our Paid Time Off (PTO) policy provides at least the leave and pay required by applicable state or local laws.
- For questions about compensation or location-based pay, contact Farmer Brothers Human Resources.
Equal Opportunity Employer / Veterans / Disabled
Salary : $22 - $24