Beverage Merchandising Route Representative

Role summary

Provide scheduled route relief, deliver and merchandise coffee/tea products, ensure beverage stations meet standard, and support warehouse and inventory needs while driving customer satisfaction and incremental sales.

Work schedule

MondayFriday, 7:00 a.m.3:30 p.m. (overtime as needed)

Driving requirements

• Valid drivers license required
• Must be able to complete a successful DOT physical

Core responsibilities

• Deliver, replenish, and rotate products at every stop when assigned to a route.
• Maintain equipment cleanliness and functionality; perform a minimum of one daily CQC (Cup Quality Check).
• Adhere to daily set schedules to complete deliveries and service.
• Manage route administration: invoices, inventory levels, and collections.
• Drive revenue per stop by correcting distribution voids, executing seasonal/LTO promotions, applying pricing actions, and upholding beverage station standards.
• Escalate issues to the ASM (Area Sales Manager) promptly and follow through to resolution.
• Report inefficiencies, customer dissatisfaction, and growth opportunities observed during route relief.
• Execute the Farmer Brothers customer call process (The Farmer Brothers Way to Sell); make opportunistic sales calls as time permits.

Warehouse & field support

• Assist the ASM with inventory cycle counts and customer-related tasks.
• Support warehouse operations and accounts receivable collections as assigned.
• Develop familiarity with brewing equipment and conduct basic adjustments/repairs.

Qualifications

• High School Diploma or equivalent.
• Clean, solid driving record.
• Route delivery experience a plus; customer service background preferred; foodservice experience desired.

Competencies

• Mechanical aptitude with company hardware/software.
• Strong needs assessment and active listening skills; clear, effective communication.
• Business-aligned mindset; supports goals and uses sound judgment.
• Problem-solver who identifies issues and opportunities and acts proactively.
• Relationship builder who establishes trust and collaboration with customers.
• Works independently with minimal supervision; confident decision-maker; effective with customers and teammates.

Professional proficiencies

• Customer Service
• Territory Sales
• Business-to-Business (B2B)
• Outside Sales
• Inside Sales

Tools & equipment

• Pallet Jack
• Forklifts (Raymond)

Compensation & benefits

We are committed to pay transparency and competitive pay. Base compensation varies by experience and qualifications, with potential location-based adjustments for higher-cost markets. If applicable, specific pay will be discussed during the hiring process based on work location.

• Benefits may include health insurance, retirement plans, and paid time off.
• PTO is provided in amounts sufficient to satisfy applicable state/local requirements.
• For details about compensation and geographic pay adjustments, contact Farmer Brothers Human Resources.

Equal opportunity

Equal Opportunity Employer / Veterans / Disabled