What are the responsibilities and job description for the Front Desk Agent position at Farm Road / Sawmill Bar & Table / Red Door Burger Co.?
Job Overview
We are seeking a friendly, detail-oriented, and professional Front Desk agent to join our team. This role is key in ensuring an exceptional guest experience from check-in to check-out. Our front desk team is responsible for a variety of administrative an guest service-related tasks, including reservations, guest assistance, and coordination with other departments.
Essential Functions:
- Greet visitors and clients warmly, ensuring they feel welcomed and attended to promptly.
- Escort guests to rooms an assist with luggage when necessary.
- Make dining reservations an room accommodations as requested.
- Perform property rounds to ensure the well-being and safety of guests.
- Deliver housekeeping items, wedding amenities, and other guest requests to rooms.
- Prepare daily housekeeping reports and pass-on notes for the next shift.
- Conduct room inspections to ensure cleanliness and adherence to brand standards.
- Provide tours of the property to new and prospective guests.
- Take incoming and outgoing calls, handle guest inquiries and resolve issues promptly.
- Remove dirty dishes and glassware after guest check-out.
- Prepare guest rooms for arrival, including turning on lights, music, and TVs.
- Print welcome letters and create gift cards for the property and the restaurant.
- Monitor and update outstanding guest balances daily.
- Assist in the operations of our on-site gift shop.
- Respond promptly and professionally to emails.
- Make and send confirmations for weddings and events.
- Complete tasks assigned by the Innkeeper.
Experience
- Previous office experience or administrative support roles demonstrating strong organizational skills.
- Familiarity with front desk operations in hospitality is a plus.
- Proficiency in Microsoft Office Suite (Word, Excel), Google Workspace (Docs, Sheets), and general computer literacy.
- Demonstrated ability to manage time efficiently while juggling multiple tasks in a fast-paced environment.
- Prior experience with data entry, clerical work, or office management enhances your suitability for this role.
- Familiarity with reservation and property management systems is a plus.
- Professional demeanor with guest-first attitude.
- Availability to work flexible hours, including weekends and holidays.
Join us to be part of a vibrant team where your organizational talents and customer service skills will shine! This role is perfect for someone eager to grow their administrative expertise while making a positive impact every day through energetic engagement and professional excellence.
Pay: $25.00 - $30.00 per hour
Expected hours: 30.0 – 34.0 per week
Benefits:
- Employee discount
- Health insurance
- Paid time off
Work Location: In person
Salary : $25 - $30