What are the responsibilities and job description for the Courtesy Clerk position at Farm Fresh?
The Courtesy Clerk is responsible for providing excellent customer service while assisting with a variety of tasks in the store. This role involves helping customers with their purchases, maintaining a clean and organized shopping environment, and supporting store operations.
Key Responsibilities:
- Customer Service:
- Greet and assist customers in a friendly and professional manner.
- Answer customer questions and provide information about store products, services, and promotions.
- Help customers load groceries into their carts or vehicles as needed.
- Bagging and Carrying Groceries:
- Efficiently bag groceries, ensuring products are handled with care.
- Carry out groceries to customers’ vehicles, if requested, while maintaining a positive and helpful attitude.
- Cart Management:
- Collect and organize shopping carts in the parking lot and return them to the store.
- Ensure carts are clean, free of debris, and safely stored.
- Store Maintenance:
- Keep store aisles, bathrooms, entrance, and parking lot clean and organized.
- Assist with restocking shelves or cleaning spills as directed by management.
- Maintain proper signage and displays to enhance store cleanliness and visual appeal.
- Store Assistance:
- Assist cashiers by helping to bag items and direct customers to checkout lines.
- Perform various other duties as assigned by store leadership, including maintaining store appearance (including bathrooms and front of store) and assisting in special projects like reshop.
Skills and Qualifications:
- Customer Service Skills: A friendly, approachable demeanor and a commitment to providing excellent service.
- Physical Stamina: Ability to stand for extended periods, lift and carry groceries, and manage carts in the parking lot.
- Communication Skills: Ability to interact effectively with customers, co-workers, and management.
- Attention to Detail: Ability to handle groceries with care and maintain the cleanliness of the store, including bathrooms.
- Team Player: Works collaboratively with fellow employees to meet the needs of the store and customers.
- Flexibility: Ability to adapt to changing store needs and work different shifts, including evenings, weekends, and holidays.
Preferred Qualifications:
- Previous customer service or retail experience is a plus but not required.
- Basic knowledge of grocery store operations.
Physical Requirements:
- Frequent walking, standing, bending, and lifting up to 25 pounds.
- Ability to push carts and handle groceries effectively.
Working Conditions:
- The position requires working in a grocery store environment (bathrooms included), including indoor and outdoor settings (parking lot).
- Fast-paced work with the need for multitasking.
Job Type: Part-time
Pay: From $14.00 per hour
Benefits:
- Employee discount
Work Location: In person
Benefits:
Employee Discounts, 401K PlanSalary : $14