What are the responsibilities and job description for the Retail Sales Program Fulfillment Specialist position at Farm Fresh Direct of America?
COMPANY OVERVIEW:
At Farm Fresh Direct we are proud grower-owned and dedicated to providing quality products to our customers. With a focus on growing strong, we prioritize regional diversity and support our growers in delivering exceptional produce. Our commitment to excellence drives everything we do, from cultivation to customer service. Farm Fresh Direct of America offers a competitive salary and benefits package along with growth opportunities within the company. Our company culture provides supportive leadership and is collaborative in nature.
POSITION PURPOSE:
The Program Fulfillment Specialist independently manages standard program workflows, resolves routine exceptions, and ensures accurate and timely execution of program requirements. This role serves as the primary owner of assigned workflows, interacting with cross‑functional teams to maintain service levels and support continuous improvement.
ESSENTIAL FUNCTIONS:
Own end‑to‑end program order fulfillment for assigned accounts
Independently resolve routine exceptions such as missing data, routing mismatches, and shipment discrepancies
Coordinate with production, warehouse, and transportation teams to ensure accurate deliveries
Monitor inventory levels, identify potential risks, and escalate proactively
Identify workflow issues and suggest updates or refinements to SOPs
Maintain SLA (Service Level Agreement) performance for accuracy, throughput, and timeliness
Document exceptions and recurring issues with clarity and completeness
Provide informal guidance to Coordinators by answering questions and demonstrating best practices
EDUCATION/CERTIFICATION/FORMAL TRAINING:
1–3 years in fulfillment, order processing, supply chain, or program coordination
Working knowledge of supply chain processes, order flow, and system interactions
SKILLS AND ABILITIES:
Effective verbal and written communication with internal cross‑functional teams
Strong prioritization and independent task management
Confident resolving routine issues within established guidelines
Intermediate Excel skills (lookups, pivot tables preferred)
Ability to analyze simple trends and identify root causes for recurring issues
Ability to understand customer/program nuances and adjust workflows accordingly
Ability to make decisions in a fast-paced environment
SUPERVISORY DUTIES:
Not applicable
WORKING ENVIRONMENT:
Traditional work-week hours to be discussed with Manager. Be accessible during select weekends and evenings as opportunities arise.
Job Type: Full-time
Pay: $58,000.00 - $80,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Flexible schedule
- Flexible spending account
- Health insurance
- Health savings account
- On-the-job training
- Opportunities for advancement
- Paid time off
Work Location: In person
Salary : $58,000 - $80,000