What are the responsibilities and job description for the Customer Service Representative position at Farm Creek Insurance?
Company Description Farm Creek Insurance is an insurance provider that values its humble beginnings and remains grounded in its original mission. The company focuses on caring for its team members, investing in local communities, and strategically growing its presence. Farm Creek Insurance combines the resources and expertise of a large national firm with the personalized service of a local agency. Team members have access to professional development opportunities and leadership growth. The organization is committed to delivering thoughtful risk advisory services to clients who need guidance and support.
Role Description This full-time, on-site Customer Service Representative role is based in Bethany Beach, DE. The Customer Service Representative will serve as a primary point of contact for clients, responding to inquiries by phone, email, and in person regarding policies, coverage, billing, and general insurance questions. Responsibilities include resolving client issues, processing policy changes, documenting interactions in internal systems, and ensuring timely follow-up on outstanding requests. The role also involves supporting agents with account maintenance, providing clear explanations of insurance products, and guiding clients through claims or policy updates. The Customer Service Representative will collaborate closely with team members to ensure a positive, consistent client experience and uphold Farm Creek Insurance’s service standards.
Qualifications
- Strong customer-focused skills, including Customer Service, Customer Support, and Customer Satisfaction.
- Clear and professional verbal and written communication skills.
- Ability to handle multiple tasks, prioritize work, and maintain accuracy in a fast-paced environment.
- Comfort using customer relationship management (CRM) or agency management systems and standard office software.
- Problem-solving skills, with the ability to remain calm and solution-oriented in challenging situations.
- High school diploma or equivalent required; additional education or relevant certifications are a plus.