Member Service Representative

BASIC FUNCTION:
Performs diverse accounting, clerical, and administrative duties in support of branch loan making and servicing, loan administration, office administration, financially related services, and member/public relations. Will be responsible for the retirement of Association stock.
REPORTS TO: Regional Lending Managers
SUPERVISES: None
MINIMUM QUALIFICATIONS:
EDUCATION: Post High School
EXPERIENCE: Two years of clerical and office experience. Skill in computer operations.
SENSORY AND PHYSICAL REQUIREMENTS:
1. Must have the ability to read documents from many sources.
2. Must be able to communicate audibly and with staff, customers, and the general public.
DESIRABLE QUALIFICATIONS:
Management Skills:
1. Planning and organizing: Ability to use resources to obtain results.
2. Control: Skill in establishing procedures to monitor day-to-day conditions.
3. Oral & Written Communica tions: completeness, accuracy, logic, and organization in speaking and writing.
4. Decision Making, Judgment, and Common Sense: ability to properly analyze data/problems and make sound decisions.
5. Adaptability: ability to accept change and innovation and adapt to it.
6. Working Relationship: ability to work with others.
7. Initiative: takes action beyond what is necessary. Originates action instead of responding to events.
8. Stress Tolerance: stability of performance under pressure and opposition.
9. Project a good image for the Association toward members and various publics
10. Performs other duties as assigned