Customer Service Support Specialist

• Macon,

• Missouri

Customer Service Support Specialist

Do you enjoy helping customers, staying organized, and being the go-to person who keeps things running smoothly? At FCS Financial, we’re looking for a Customer Service Support Specialist who is passionate about delivering exceptional service while supporting our lending team and customers.

About Us
At FCS Financial, we’re committed to supporting agriculture and rural communities across Missouri. Our team members play a vital role in helping customers achieve their goals while creating a positive experience at every interaction.

What You’ll Do

• Serve as the first point of contact for customers by answering phones and welcoming visitors.
• Process loan payments, advances, payoffs, and other customer transactions.
• Assist customers with account inquiries and direct them to the appropriate team members.
• Support loan administration by maintaining electronic files and tracking documentation requirements.
• Coordinate insurance documentation, lien searches, verifications, and other loan support activities.
• Process receipts, disbursements, transfers, and account maintenance transactions.
• Assist with office operations, including mail distribution, meeting coordination, invoice processing, and office supply management.
• Build strong relationships with customers by providing timely, accurate, and professional service.

What We Offer

• Competitive Salary: Starting at $41,000 plus incentive opportunities tied to Association performance.
• Comprehensive Benefits Package: Including health, retirement, and paid time off benefits.
• Professional Development Opportunities: To help you grow your career.
• Collaborative Team Environment: Focused on supporting Missouri agriculture and rural communities.

What You Need

• High School Diploma
• Strong customer service and communication skills.
• Excellent organization and attention to detail.
• Ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office.
• Customer service, administrative, banking, or financial services experience preferred.

Join our team and help create a positive customer experience while supporting the financial needs of agriculture and rural communities.

Position Details
This position is open until filled.
This position is located in Macon, Missouri.

Department: Marketplace Services
Reports To: Customer Service Team Leader, Ag & Rural Lending
Supervises: None
FLSA Status: Non-Exempt

Percentage

Job Functions

25%

Customer Service

• Answers the phones and assists walk in customers by assessing and interpreting customer needs.
• Responds to customer request and /or identifies staff member who should respond to customer request.
• Accepts, identifies and processes loan payments and provides receipts to customers
• Provide various other services which may include loan and funds held advances, payoff documentation, ordering drafts and notary services

30%

Loan Coordination

• Follows up on missing or incomplete documentation (i.e. earnings information / financial information & etc.)
• Determines need for collateral releases in compliance with paid in full loan procedures
• Completes lien searches
• Maintains electronic files
• Completes loan verifications for third parties
• Completes Loan to Note Verification

25%

Account Maintenance

• Applies standard processes, policies and procedures to determine actions on various account maintenance activities, which may include:
• Posting receipts and disbursements daily
• Monitoring daily, monthly and year end reports to identify and resolve discrepancies
• Processing incoming and outgoing electronic transfers
• Making initial customer contact on early delinquent payments
• Correcting customer account payment or disbursement entries
• Monitoring monthly UCC Continuations

20%

Office Duties

• Contacts service providers for office equipment maintenance and document shredding
• Orders office supplies
• Schedules and sets up for meetings and events for internal and external groups
• Authorizes invoices for office expenses
• Handles internal and external mail

n/a

Other duties as assigned to meet the needs of the organization.

• Essential Functions for this position consist of all items listed under any category that make up 5% or more of the job duties. This job description is subject to change without notice.

Minimum Qualifications

• High School diploma
• Or an equivalent combination of education and experience sufficient to perform the essential functions of the job

Required Knowledge and Skills

• Working knowledge of the operation of a multi-line phone system
• Oral and written communication skills, sufficient to exchange information effectively with peers, supervisor and customers
• Skill in listening and conveying awareness of a customer’s problem or issue to find resolution
• Skill in performing a variety of duties, often changing from one task to another of a different nature
• Skill in organizing material and information in a systematic way to optimize efficiency
• Skill in recognizing and maintaining confidential information
• Skill in utilizing Word, Excel and Outlook to increase efficiency and/or effectiveness.