What are the responsibilities and job description for the Customer Service Representative - Insurance position at Farm Credit Services of Mandan?
Farm Credit Services of Mandan is hiring a full-time Customer Service Representative for our Insurance department in Mandan. We are a member-owned cooperative committed to serving rural America.
This position provides administrative, operational, and customer service support for the Association's insurance programs by assisting with the servicing, processing, and administration of insurance products. The position supports Insurance Specialists and customers through accurate transaction processing, regulatory compliance, and effective communication that supports quality customer service and efficient insurance operations.
Indicators of Success
- Professional customer service
- Effective communication and teamwork
- Strong attention to detail and accuracy in processing insurance information
- High level of confidentiality, professionalism, and ability to manage deadlines
Major/Essential Responsibilities
- Process insurance applications, claims, policy changes, and related transactions accurately and within required deadlines
- Key and maintain accurate insurance data, records, reports, and billing information
- Provide exceptional customer service and support
- Support the promotion of insurance products and services
- Collaborate with branch and insurance team members to support efficient insurance operations
- Maintain licensing, continuing education, reporting, and training requirements
Qualifications
- High school diploma required; Two-year post-secondary degree preferred
- One-year related experience preferred
- Knowledge of farm operations and the agriculture industry preferred
- Proficiency in Microsoft Office and other software systems, with strong organizational skills and attention to detail
Benefits
Farm Credit Services of Mandan offers a package of compensation and benefits programs that supports our efforts to attract, reward and retain qualified employees.
- Financial - Base Incentive pay structure, up to 9% employer 401K contribution.
- Paid Time Off- Vacation, sick leave, dependent sick leave, paid holidays
- Health Benefits- Medical, dental, and vision plans; employer paid short and long term disability
- Health and Wellness- Health and wellness reimbursements, Employee Assistance Program
- Professional Development- On the job training, conferences and seminars, educational assistance program
- Community Involvement- Paid Volunteer Day, participation in community events
Our Values
- Relationship Driven- we value our customers, employees, and communities we serve.
- Teamwork- we work together for mutual success.
- Integrity- we consistently do the right thing for the right reason.
- Accountable- we deliver on our commitments to pursue excellence.
- Innovative- we embrace change to fulfill our vision and mission.
Email resume and cover letter to Mandan.HRDept@farmcreditmandan.com by August 21, 2026.
- Farm Credit Services of Mandan is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, disability, marital status, familial status, veteran status, public assistance status, or any other characteristic protected by law.