What are the responsibilities and job description for the Developing Markets Officer position at Farm Credit Services of America?
AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.
Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.
Job Summary
**Incumbent can work from one of the following offices: Oskaloosa, Newton or Mt. Pleasant in Iowa**
We are seeking a Developing Markets Officer. This role is responsible for the cultivation and servicing of new and existing young and beginning relationships and developing them to transition to a Financial Officer. As the primary point of contact, this role is responsible for the 1:1 relationship with the young and beginning customers throughout their education and financing journey. This sales-focused role will be responsible for the marketing and promoting of all the association’s core products, in addition to the association’s specialized products for the young and beginning segment. This role covers multiple offices across regional territories and is a trusted advisor to customers, prospects, industry, and educational influencers.
Essential Duties & Responsibilities
Customer Growth, Retention, & Portfolio Churn:
- Sell and promote loan products to influencers, prospects, and customers; routinely update prospect and influencer lists and maintain marketing and call planning information on customer contact software to build a healthy pipeline. Develop and implement business plans that will increase the Association’s market share in the assigned customer segment.
- Design innovative credit packages, advise customers on financial information, and competitively price loans based on risk and profitability. Holistically market, cross-sell, and endorse all the Associations’ products and services. Assist sales teammates focused on other customer segments to grow and expand market share. Cultivate a professional presence and expertise within assigned segment through collaboration with educational influencers, commodity groups, and networking with agricultural industry contacts.
- Receive and investigate leads from various origination channels, teammates, and external sources.
- Administer all products associated with young and beginning activities, new growth, and monitoring existing loans in the region.
Credit Administration & Servicing:
- Identify and implement specific credit offerings and structures tailored to young and beginning customers and prospects. Discuss credit packages with assigned analysts and participate in consensus decision making process when appropriate. Advise customers of loan decisions. Provide expert advice and counsel to the customer related to their financial position and future credit needs.
- Service assigned portfolio including satisfying loan conditions/covenants, preparing customer loan service plans, and establishing and maintaining sound credit and loan administration.
- Monitor loan performance on assigned portfolio, including completion, monitoring, and performance of loan servicing plans. Provide regular and ongoing updates with regional leadership and credit teams relative to customer and portfolio progress.
Outreach & Education:
- Promote the young and beginning program to external industry influencers and educational influencers.
- Demonstrate expertise in the region through effectively engaging in various levels of public speaking and promotion.
- Plan and facilitate financial workshops for the assigned portfolio, other customers, and prospects.
- Participate in training, peer learning, and engage with retail leadership, and others to increase consistency and efficiency in administering the young and beginning program.
- Provide in-depth 1:1 coaching and counseling with customers to help develop financial and business acumen. Including training customers on Association provided tools that can assist the customers in understanding how to compile and use their financial information.
Travel Time
Percentage of time required to travel during the day - 70%
Percentage of time required to travel overnight - 30%
Education Requirements
Bachelor's Degree in Agribusiness, Accounting, Finance, Agriculture Economics, Education, Marketing or Business Administration or closely related field.
Years of Experience
6 years of lending/credit analysis experience, including experience in the full economic cycle of agriculture, with the Farm Credit System or a related agricultural credit organization.
Prefer a minimum of 5 years of relationship management and/or sales experience.
About Us:
AgCountry has 45 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin, FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.
AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.
