AgDirect Quality Control Specialist

AgCountry Farm Credit Services (AgCountry), Farm Credit Services of America (FCSAmerica) and Frontier Farm Credit are financial cooperatives that operate under shared management across eight states. While each association is owned by its local farmers and ranchers, they collaborate by pooling resources, expertise, and talent to provide affordable credit, crop insurance, and financial services.

Our associations are united by a common mission and commitment to serving rural America and supporting each other, which drives the success of the farmers, ranchers, and agribusiness we serve. We take pride in being a great place to work, and this enthusiasm is reflected in the relationships our team members foster with one another and with our customers.

We are seeking an AgDirect Quality Control Specialist as a highly specialized subject matter expert who will perform quality control functions for all aspects of the AgDirect loan origination process. Assess the effectiveness of file administration such as verification, closing documents, and legal entity documentation. Provide the final review and approval for disbursement of all funds. Identify and assist in developing value-added recommendations to address deficiencies in training and loan administration to help manage risk and improve service quality. Work in a team environment to establish, develop, and maintain strong relationships by providing a consistent high-quality level of service that is timely, thorough, and responsive to the needs of the association and customer. 

Quality Review

• Mitigate risk by reviewing document preparation, lien searches, UCC filings, and related procedures.
• Review high-risk application packages for accuracy before customer and dealer signatures.
• Serve as an AgDirect subject matter expert on company software, credit processes, loan administration, and legal documents.
• Complete post-close reviews to confirm documentation, indexing, and required activities are accurate and complete.
• Ensure compliance with all regulatory requirements.

Funding Approval

• Review signed documents for accuracy and alignment with approved transaction details.
• Confirm asset and customer eligibility before booking.
• Verify checks, wires, and ACH transactions before approving disbursement.

Legal Entity Reviews

• Understand common entity structures and required review documents.
• Review entity documents to identify authorized signers.
• Partner with Legal to interpret entity review requirements for the team.

Additional responsibilities/functions of the position will include:

• Serve as an AgDirect subject matter expert (SME) and partner with cross-functional teams on end-to-end scenario testing and process design; identify gaps, escalate issues, and maintain process documentation to support operational excellence.  
• Support audits, document AgDirect processes, and assist with assigned responsibilities to achieve team goals.
• Build strong customer relationships through timely, thorough, and responsive communication and service.
• Own customer issues through resolution, involving other teams as needed. 

• 4 Year / Bachelors Degree Preferred in Business or Finance

• 2 years of experience in Lending or related industry or equivalent training and experience as well as a strong understanding of AgDirect processes and procedures.

Why Us:

For qualifying positions, we provide a competitive benefits package designed to support health and well-being, financial security, and work-life balance:

• Health Benefits: Comprehensive medical, dental, and vision insurance
• Retirement Plans: 401(k) 
• Paid Time Off: Vacation, sick leave, paid holidays, and parental leave
• Additional Benefits: Life and disability insurance, Employee Assistance Program (EAP), wellness programs, tuition assistance, and short-term incentive pay

For a comprehensive overview of our total reward offerings, click here.

About Us:

AgCountry has 43 offices, is based in Fargo, North Dakota and serves portions of North Dakota, Minnesota, and Wisconsin. FCSAmerica is based in Omaha, NE and has 42 local offices serving rural communities and agriculture in Iowa, Nebraska, South Dakota, and Wyoming. Frontier Farm Credit has six offices serving eastern Kansas. Together, we support nearly 82,000 producers and agribusinesses, meeting the needs of today’s agricultural industry with our combined 2600 employees providing lending, risk management, technology, commodity marketing, and customer and employee education.

AgCountry Farm Credit Services, ACA, Farm Credit Services of America, ACA, and Frontier Farm Credit, ACA are Equal Employment Opportunity employers, and they comply with all applicable federal, state, and local fair employment practices laws.