ServiceNow Platform Developer

About Our Opportunity

Primarily working in the ServiceNow platform and ecosystem. Provides high level analysis, technical design, development, testing, implementation, and documentation of custom developed components in Platform as a Service or Software as a Service line of business applications; provides information and guidance to teammates (end users) of vendor developed software; performs fact finding and analysis for problem solving for business applications.

How You Will Spend Your Time

• Design and develop solutions in the native languages of assigned platforms. This can include Apex, Visualforce, Lightning, HTML, CSS, JavaScript, SQL, and other technologies.
• Provides technical and systems design expertise to assist in the development, implementation, review and upgrade of third-party, Platform as a Service (Paas), or Software as a Service (Saas) solutions (i.e. Salesforce, nCino, ServiceNow, etc). Is proactive in providing suggestions in regards to product development, new services and technologies or enhancements to existing systems/configurations which will assist the end user in improving overall service to our customers.
• Develop test plans along with expected results and perform unit testing. Prepare implementation plans along with back-out and recovery plans. Provide on-going production support as needed.
• Create and manage integrations with PaaS/SaaS applications
• Lend development and systems expertise to Software Systems Engineers in the daily support and maintenance of internal, vended software applications, and conduct long-term improvement operations to ensure compatibility with evolving mission requirements.
• Provide estimates on project requests and timely delivery based on the estimates.
• Promote code through development environments using an automated deployment tool
• Use backup and seeding tools to create automated backups and allow for creating ad-hoc development environments.
• Actively participates in assigned team projects fulfilling task assignments, meeting deadlines, and proactively seeking attainment of team goals.
• Keeps technical skills up to date to provide most efficient support to end users.
• Promote Agile practices such as TDD, Continuous Integration, paired programming, scrum and cross-functional development within the team.

Education & Experience

• Associate's Degree (or equivalent relevant work experience) in computer science, business or related field and two years experience as PaaS/SaaS developer using two or more of the following technologies: Salesforce, Apex, Visualforce, Lightning, ETL, C#, JavaScript, HTML, CSS; Windows-based development tools; OR High School Diploma/GED and four years experience as PaaS/SaaS developer using two or more of the following technologies: Salesforce, Apex, Visualforce, Lightning, ETL, C#, JavaScript, HTML, CSS; Windows-based development tool required.
• Two years of direct experience working with the ServiceNow Platform preferred.
• ServiceNow Certified System Administrator (CSA) preferred.
• ITIL 4 Foundations or ServiceNow Certified Implementation Specialist – IT Service Management (CIS-ITSM) preferred.

Mental & Physical Requirements

While engaged in this position, team members will routinely sit, use hands for tasks, and communicate orally. Standing or walking is frequently required, while occasional demands include reaching with hands and arms, and lifting or moving up to ten pounds. Vision requirements encompass close and distance vision. The work environment typically has a moderate noise level. This role may entail a blend of mental and physical capabilities, requiring strong mental acuity, problem-solving skills, and occasional physical tasks such as standing, lifting, or extended computer usage. Some roles may require physical or mental requirements related to driving, such as a valid driver's license, and the ability to drive a long-distance. Reasonable accommodations will be considered for individuals as requested.