What are the responsibilities and job description for the Customer Service Representative position at Farm Bureau Insurance- The Smith Insurance Agency?
Job Summary
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will possess strong communication skills and a passion for providing exceptional customer support. This role involves engaging with customers through various channels, addressing their inquiries, and ensuring a positive experience. The Customer Service Representative will play a crucial role in maintaining customer satisfaction and loyalty.
Responsibilities
- Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
- Provide accurate information regarding products and services, assisting customers with their needs.
- Handle outbound calling to follow up on customer issues or promote services.
- Maintain detailed records of customer interactions using computerized systems.
- Demonstrate excellent phone etiquette while managing multiple calls efficiently.
- Assist with payment processes ensuring accuracy in transactions.
- Collaborate with team members to resolve issues and enhance the overall customer experience.
- Maintain a organized and clean work area.
Experience
- Previous experience in a call center or office environment is preferred.
- Skills to assess customer needs effectively.
- Familiarity with computerized systems for record keeping and data entry is required.
- Experience in customer support roles is highly desirable, showcasing an ability to handle diverse inquiries.
- Ability to type efficiently while engaging with customers on the phone or through chat.
Join our team as a Customer Service Representative and contribute to creating memorable experiences for our customers!
Job Type: Full-time
Pay: $15.25 - $17.00 per hour
Expected hours: 35 per week
Benefits:
- On-the-job training
- Paid time off
Shift:
- Day shift
Ability to Commute:
- Preston, ID 83263 (Preferred)
Ability to Relocate:
- Preston, ID 83263: Relocate before starting work (Preferred)
Work Location: In person
Salary : $15 - $17