What are the responsibilities and job description for the Customer Service Specialist position at Farm Bureau Insurance of Michigan?
Company Description
Farm Bureau Insurance is Michigan's Insurance Company, dedicated to protecting the farms, families, and businesses of the state. Founded in 1949 by Michigan farmers, our values of hard work, honest service, and dedication to Michigan's future still guide us today. With 450 agents across Michigan, we provide a full range of insurance services to nearly 500,000 policyholders.
Role Description
This is a full-time on-site role as a Customer Service Specialist at Farm Bureau Insurance in Lapeer, MI. The Customer Service Specialist will be responsible for daily tasks such as providing customer support, ensuring customer satisfaction, maintaining phone etiquette, and delivering an excellent customer experience.
Qualifications
- Customer Support, Customer Satisfaction, and Customer Service skills
- Phone Etiquette and Customer Experience skills
- Excellent verbal and written communication skills
- Ability to handle difficult customer situations with empathy and professionalism
- Attention to detail and problem-solving skills
- Ability to work well in a team and adapt to changing priorities
- Prior experience in customer service or a related field is a plus
- Property/Casualty Licensed or willing to obtain license