Customer Service Representative

Overview

Farison Lawn Care in Louisville, KY is growing! We are looking for a reliable, punctual, outgoing, self-motivated, and talented Customer Service Representative to join our team.

Hours:

• 8am-4pm Monday - Friday

We offer the following benefits:

• Fun, inspiring workspace!
• PTO, holiday pay
• Health insurance after 90-day waiting period
• Vision, Dental, and Life insurance policy at no cost after 90 days
• Aflac Options
• 401(k) after 1 year

Education requirements:

• High School diploma, bachelor’s degree preferred but not required.

Experience requirements

• 1 year as an Administrative Assistant or equivalent experience in Customer Service

As a Customer Service Representative you will:

• Answer incoming calls-excellent telephone skills
• Process orders/payments via telephone and/or e-mail; provide support, information, and resolutions to customers.
• Place outbound calls to direct customers. Responsible for maintaining a positive working relationship with customers in an outbound call.
• Respond to and resolve customer complaints and/or concerns regarding services performed.
• Maintain customer service data; prepare and communicate invoices.
• Support with other activities as necessary.
• Maintain appropriate customer information in system for accurate and timely order processing.
• New Account Setup: Onboarding new customers by explaining product/service features, quoting prices, processing applications and setting up initial accounts.

Qualification

• Proficiency in MS office (MS Excel, MS Word, and MS Outlook).
• Punctual, reliable and self-motivated and a positive attitude.
• Must be able to handle sensitive information with integrity and confidentiality.
• Ability to follow through on all details until issue is resolved.
• Strong customer service administration and communication.
• Detail oriented with the ability to solve problems and think logically.
• Adaptable with the ability to communicate courteously and clearly.

Skills

• Excellent empathy, active listening, positive attitude and patience.
• Excellent organizational and time management.
• Excellent verbal and written communication.
• Excellent proofreading, attention to detail and editing.

For 55 years and counting, locally and family-owned Farison Lawn Care business has been proud to provide the highest level of service to our wonderful customers. Since 1971, our goal has always been to treat each client with respect and to care for every lawn with the utmost professionalism. Our level of experience has allowed us to design premium lawn care programs that yield the highest results.

Pay: $19.00 - $20.00 per hour

Expected hours: 40.0 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Application Question(s):

• Are you over 22 years old?
• Can you read, write and speak English?

Work Location: In person

Salary : $19 - $20