Law Office Receptionist/Assistant

Imagine a role where…

• You’re the friendly first voice that helps people feel heard, valued, and supported — even on their toughest days.
• You enjoy the flexibility of a hybrid role while still being part of a close-knit team.
• You join a growing, forward-thinking law firm that celebrates wins, invests in your growth, and values your ideas.
• Every day, you make a real difference for real people — and your work is appreciated.

Sound like your kind of place? Keep reading until the end…

At Farias Family Law, we are a small but growing family law firm immediately seeking a Full-Time Receptionist/Assistant with 2 years of experience in customer service and/or sales. 

We are a mostly virtual divorce and custody law firm dedicated to delivering a high-quality client experience in divorce and custody cases, helping clients emerge happier and stronger through challenging situations.

Our core values are Wellness, Excellence, Service, Integrity, and Teamwork:

• Wellness is our top priority; we promote a healthy work-life balance so everyone can excel both personally and professionally.
• We strive for Excellence through continuous personal and professional development, employing efficient systems and KPIs to achieve outstanding results.
• Our focus on Service means we lead with empathy and compassion, and strive to exceed expectations.
• We uphold the highest standards of Integrity, fostering an open, honest, and accountable environment.
• We believe Teamwork is a core strength - we celebrate wins together, support each other through challenges, and know that we thrive individually when we succeed as a team.

With a clear business plan and a strong marketing strategy, we are poised for growth, creating opportunities for both our team and the firm. We encourage creativity, embrace change, and expect greatness, actively supporting our team members in reaching their full potential. We want you to join us on this mission if you are passionate and dedicated!

We’re looking for a reliable, people-focused Receptionist/Assistant to serve as the first point of contact for our prospective clients and assist our legal team with day-to-day administrative tasks. This full-time, hybrid role requires part of your schedule to be worked on-site at our Norwood, MA office. You’ll play a key role in welcoming potential clients, answering questions, routing inquiries, supporting the legal team, and keeping our operations running smoothly.

Pay: Starting at $25/hour, based on experience, with quarterly bonus opportunities and growth potential. 

Benefits Include:

• 3 weeks of PTO per year
• 1 week of sick time per year
• 13 paid holidays with flexible holiday options
• Health insurance reimbursements and retirement contributions

Team Week:

Our team works remotely, so we dedicate one week each year to in-person team bonding and collaboration. This required event is a unique opportunity to strengthen relationships, foster teamwork, and contribute to our supportive culture.

• At least two years’ experience in customer service and/or sales.
• Driver’s License and reliable transportation for occasional errands.
• When working remotely:
• Secure and reliable internet access
• Dedicated quiet workspace with flexibility to answer calls as they come in

• Great Listener & Communicator: You listen closely, ask thoughtful questions, and make people feel heard. You’re clear and confident when speaking or writing — whether you're talking to a client or updating your team.
• Fast and Responsive: You move quickly to connect with potential clients, knowing that timing matters. You’re someone who follows up without needing a reminder.
• Organized & Detail-Oriented: You keep track of conversations, files, and tasks without letting things slip through the cracks. You’re accurate when entering data and carefully keep everything updated for the team.
• Good Judgment: You take in what you hear and can quickly tell whether someone is a good fit for our services. You think critically about how we can best help and what steps to take next.
• Comfortable with Technology: You’re confident using tools like Google Workspace, Zoom, and Monday.com — and you're open to learning new ones as needed.
• Growth-Minded: You own your mistakes, welcome feedback, and look for ways to improve. You understand that we're all better when we help each other grow.
• Works Well Solo and with the Team: You work well with others and can stay focused and productive while working independently. You have the discipline to stay on task without constant supervision.
  

• You’ll be the first person many people speak to when they reach out — whether by phone, email, text, or in person — and you’ll set the tone with professionalism, kindness, and clarity.
• Answering and directing calls, messages, and inquiries to the right person on the team when needed — but not before seeing if you can help them first.
• Using screening questions to help determine if someone might be a good fit for our services, and knowing when to connect them with another team member or refer them to another professional.
• Working closely with the Client Service Specialist(s) to label and prioritize leads, and coordinating calls with potential clients.
• Keeping records and messages clear and up to date, so your teammates have what they need to follow up.
• Helping prepare new client files for handoff to our onboarding and legal teams.
• Accurately processing incoming and outgoing mail and handling errands or drop-offs when needed.
• Notarizing documents for clients and assisting with filing-related tasks, including calling or visiting the court in person when necessary.
• Managing basic office admin tasks like ordering supplies, maintaining physical and electronic files, keeping shared spaces organized, and ensuring the front office runs smoothly.
• Assisting our legal team with a variety of administrative tasks, always looking for ways to make things more efficient and well-coordinated.
  

• You make it easy for potential clients to take the first step by scheduling their intake calls quickly and smoothly.
• You ensure every call or text from a potential client gets to the right person on the team without delay, so no one is missed.
• You confidently determine who we can help and who we can’t — and kindly refer out strong leads we’re not the right fit for.
• You help us stay responsive by labeling and prioritizing leads, making sure the right clients hear from us fast.
• You and your teammates keep communication consistent and professional so clients never feel like they’re falling through the cracks.
• You build trust with clients and team members by being reliable, responsive, and respectful in every interaction.
• You’re always getting better — listening to feedback, reviewing calls, attending coaching sessions, and applying what you learn to help more people say “yes” to working with us.
• You actively look for ways to make our client service smoother and more effective, bringing ideas to the team to keep improving together.
  

• You’ll be part of a team that actively practices shared core values and looks for opportunities to have fun together.
• We offer mentorship and training, as well as growth within the firm.
• Hybrid work options are available.
• This role gives you the chance to help people through incredibly difficult times and to find fulfillment in knowing your efforts truly matter.

Only applications submitted through the following link will be considered for this position: https://forms.monday.com/forms/8c9be914256dee7bbbfc96fc756dfff6?r=use1

**No walk-ins welcome.