Aviation Customer Service Representative

Position Title: Customer Service Representative (Full-Time)
Reports To: Customer Service Manager
Location: Fargo Jet Center – Fargo, ND

Join Our Award-Winning Team – Where Service Meets Excellence!

At Fargo Jet Center, we are passionate about what we do, and it shows. Our commitment to exceptional service, uncompromising safety, and delivering an exceptional experience makes every day unique.

What You’ll Do:

As a Customer Service Representative, you'll be at the heart of our operations, providing outstanding service to crew members and passengers. Every day will be different, and your primary responsibilities will include:

• Greeting and assisting customers with warmth and professionalism
• Handling payment transactions using our proprietary software
• Tracking aircraft fueling, payments, and maintaining cash drawer accuracy
• Answering and transferring phone calls with courtesy and efficiency
• Coordinating travel services such as hotels, car rentals, and catering orders
• Communicating effectively with Aircraft Fuelers and Supervisors about customer needs and aircraft movements
• Provide solutions to customer questions and service needs
• Maintaining a clean and welcoming lobby area
• Supporting additional duties as needed to ensure smooth operations

What We’re Looking For:

• High school diploma or GED (preferred)
• 1–3 years of experience in customer service
• Strong communication skills, both in person and over the phone
• Excellent organizational skills and attention to detail
• Familiarity with Microsoft Office Suite (Outlook, Word, Excel)
• Ability to thrive both independently and as part of a team
• Adaptability in fast-paced and changing environments
• Must have a clean driving record for the past 3 years

Physical Requirements:

• Ability to sit or stand for extended periods
• Frequent standing, walking, bending, stooping, reaching, pulling and pushing
• Capable of lifting/carrying up to 25 lbs.

What We Offer:

• Comprehensive health benefits (Medical, Dental, Vision)
• HSA and flexible spending programs
• Life and Accidental Death & Dismemberment insurance (100% Company Paid)
• Long-Term Disability insurance (100% Company Paid)
• 401(k) with employer match
• Paid time off and paid holidays
• Employee Assistance Program (EAP) and Wellness Program

Work Schedule:

• Rotating schedule:
  • Week 1: Monday, Tuesday, Thursday, Friday
  • Week 2: Wednesday - Saturday 
• Shift: 12:00pm -10:00pm

Fargo Jet Center has a Drug Free Workplace Policy which includes applicants passing pre-employment testing. Applicants testing positive for the presence of prohibited drugs are ineligible for employment. FAA and DOT applicants who become employees of Fargo Jet Center will also be subject to random, reasonable cause, reasonable suspicion, and post-accident testing.

Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.