What are the responsibilities and job description for the Tier 1 Help Desk position at Farfield Systems?
Job Description
SHIFT: SAT & SUN 6am - 8pm & MON 6am - 2pm (Training M-F 6 am-2pm) (36 hours)
Provides technical support and troubleshooting to network, desktop, and/or systems hardware and software- May coach and provide guidance to less-experienced professionals
- Applies basic diagnostic techniques to identify problems, investigate causes, and recommend solutions
- Provides remote support access through desktop mirroring and other remote access applications for worldwide sites
- Identify, investigate, resolve, and follow-up problems brought to the helpdesk by users of cloud infrastructure
About Farfield Systems
Farfield was founded in 2002 by a Marine Corps veteran to provide enterprise and mission support to government customers in Defense and the Intelligence community. We pride ourselves on doing work that matters for our customers' most important missions. From the start, we put our team members first and, over the years, made many changes to better serve them. In turn, they have made our customers truly happy. Isn't that the way it's supposed to work? That's what we mean by “employee driven…customer focused.” That simple phrase defines our culture and our core values.
Farfield maintains the dynamic spirit of a startup. This energy drives us to leverage the full potential of our outstanding team. We concentrate on our fundamental strengths and continuously enhance the value we provide to our customers.