What are the responsibilities and job description for the Server position at Faraway Martha's Vineyard?
ABOUT COLLARED MARTIN HOSPITALITY
Established in January 2025, Collared Martin Hospitality operates the Faraway brand, along with a collection of independent lifestyle & luxury boutique hotels, restaurants, and cocktail clubs. Currently, we operate across Blue Flag Capital's award-winning portfolio of more than $1 billion of hospitality real estate assets. We value the power of genuine, personal relationships, inspired by the Collared Martin’s symbolism of exploration, loyalty, and homecoming. Our commitment to infusing soul back into hospitality and creating a culture rooted in profound attention to detail and local authenticity ensures that every interaction is an opportunity to connect and inspire. We pride ourselves in making each property a destination that resonates with its setting, where the experience itself becomes the true souvenir.
The Restaurant Server is attentive and efficient, and can work with other staff members to ensure that our customers receive prompt, seamless service and have excellent communication with the kitchen team. This role requires being knowledgeable about menu items, attentive, and focused on providing the best possible service in a fast-paced environment.
PRIMARY RESPONSIBILITIES/ESSENTIAL FUNCTIONS
Great conversational skills and teamwork-oriented
- Positive outlook and outgoing personality
- Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications
- Ensure uniform and personal appearance are clean and professional
- Welcome and acknowledge all guests according to company standards
- Speak with others using clear and professional language, and answer telephones using appropriate etiquette
- Develop and maintain positive working relationships with others, support team to reach common goals
- Ensure adherence to quality expectations and standards
- Stand, sit or walk for an extended period of time
- Welcome guests and promptly attend to tables
- Serve food and beverages to guests making recommendations if needed
- Act with integrity and honesty
- Alert management to any and all issues that arise at a table.
- Monitor and maintain cleanliness, sanitation, and organization of all service areas.
- Properly mark all tables for each course before delivery of food to the table.
- Clear each course promptly using clearing guidelines outlined in the sequence of service.
- Continuously review menu items, and keep up-to-date with all changes.
Alert chef to all allergies.
QUALIFICATIONS
Follow all responsible alcohol practices. Card all guests who appear under the age of 40 and never serve alcohol to an intoxicated guest.
- Ability to lift up to 20lbs and stand up to 8 hours per shift.
- Basic understanding of the English language (written and verbal).
- Excellent communication skills.
- Master of time management.
- Must have intimate knowledge of all food and beverage menu items, including full ingredient descriptions and all associated food allergies.
ServSafe Alcohol and Food Allergen or equivalent. Will provide training for qualified individuals.