What are the responsibilities and job description for the CRM Business Operations Manager position at faradayfuture?
The Company:
Faraday Future (FF) is a California-based mobility company, leveraging the latest technologies and world’s best talent to realize exciting new possibilities in mobility. We’re producing user-centric, technology-first vehicles to establish new paradigms in human-vehicle interaction. We’re not just seeking to change how our cars work – we’re seeking to change the way we drive. At FF, we’re creating something new, something connected, and something with a true global impact.
Your Role:
As the CRM Business Operations Manager, you’ll be working with some of the industry’s brightest minds to drive global CRM/CDP business operations, optimize user lifecycle management processes, and support key sales channels with data-driven strategies. Basically, you’ll ensure that our CRM systems aren’t just software—but living, breathing ecosystems that help us know, serve, and retain our customers across the world.
Basic Qualifications
- Bachelor’s degree or above in Marketing, Information Systems, Data Analytics, or related field
- 8 years of experience in CRM/CDP operations, sales support, or customer lifecycle management
- Proficiency with CRM tools like Salesforce, Microsoft Dynamics, or other CRM systems
- Strong data skills in Power BI, Excel, and SQL
- Ability to work with global cross-functional teams and communicate in both English and Chinese fluently
Preferred Qualifications
- Experience in the EV, automotive, or consumer tech industry
- Familiarity with marketing, sales and aftersales CRM business use cases across US, China, or Middle East
- Hands-on experience with Microsoft Power Platform (Power Automate, Power Apps) and Python.
- Understanding of data privacy frameworks (GDPR, CCPA, PIPL)
- Experience in customer segmentation, loyalty programs, or referral systems
- A creative curiosity, collaborative ethic, hardworking enthusiasm, and driving personal vision
Perks Benefits
- Healthcare dental vision benefits (Free for you/discounted for family)
- 401(k) options
- Relocation assistance reimbursement
- Casual dress code relaxed work environment
- Culturally diverse, progressive atmosphere
Faraday Future is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.