Customer Account Administrator

Step into the future of port operations with FAPS. Through advanced auto-processing systems, we simplify cargo handling, increase efficiency, and support seamless terminal performance across our network.

The Customer Service Administrator will be communicating individually and collectively with International Automotive Manufacturers for the Import and Export of vehicle shipment and arrivals for their marine terminal operations, processing and pre-delivery preparation. Scope of services include interacting with Customers, Account Office Administrators and FAPS Facility Account Operations Managers communicating together to meet each Customers’ weekly and monthly end objectives along with daily priority requests.

Essential Duties:

• Manage daily and weekly account activity, including preparation and analysis of operational reports
• Process VIN and dealer income transactions and maintain records within the AS400 system
• Monitor and maintain on-ground vehicle inventory, ensuring accurate tracking and location updates
• Respond to customer inquiries and service requests in a timely and professional manner
• Create and manage repair orders for Warranty, Marine, and Transit vehicles
• Submit warranty claims through VBOX and process Marine and Transit claims with appropriate parties
• Process CPS claims and verify payment status
• Perform month-end closing activities, including closing repair orders and running reports
• Collaborate with team leads and logistics personnel to support operational efficiency
• Coordinate maintenance activities and ensure completion by external workers
• Maintain accurate vehicle location records and assist with vehicle tracking
• Monitor external workforce productivity to meet customer production requirements
• Assist transport drivers in locating vehicles in coordination with internal teams
• Prepare and maintain weekly internal audit reports
• Coordinate intake, repair, and shipment of external vehicles
• Order parts and ensure timely delivery to appropriate personnel
• Maintain and manage MRA/UPG system connections and setup processes
• Support Port Representatives with special requests and operational needs
• Maintain accurate offline reporting systems
• Assist in preparation of next-day CPOs for processing

Physical Attributes:

• In office position / No remote work

Minimum Qualifications:

• High School Diploma or GED Equivalent
• Valid US Driver’s license
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook

Preferred Qualifications:

• Service and Production Management and/or Automotive experience
• Strong written and oral communication and relationship building skills
• Ability to work independently, in a team environment, but manage daily duties in a timely manner
• Strong organizational skills

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.

Ports America is an Equal Opportunity Employer encouraging diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex (including pregnancy); sexual orientation; gender identity and/or expression; age; disability; genetic information, citizenship status; military service obligations or any other category protected by applicable federal, state, or local law.

This role does not offer sponsorship for work authorization. External applicants must be eligible to work in the US.

NJ PAY Transparency: $22-$25 per hour

If you require additional information about our comprehensive data privacy policy https://artifacts.portsamerica.com/pdf/Applicant Privacy Notice.pdf, we invite you to contact us via email at human.resources@portsamerica.com.

Our dedicated team at Ports America will be pleased to address any specific inquiries or concerns you may have regarding the handling, protection, and security of your data. We are committed to ensuring the utmost privacy and confidentiality of your personal information and will gladly provide you with the necessary details to help you better understand our practices and protocols.