What are the responsibilities and job description for the Operation Specialist-Mandarin Speaking position at Fantuan?
About Fantuan:
Fantuan was founded in Vancouver, Canada in 2014. With the mission of “life made easier,” we are a technology company that provides a one-stop platform connecting people and their local community. Fantuan operates in major cities across Canada, the United States, Australia, and the UK. As the world’s leading life service platform, we enable our users to unlock access to the richness of their neighborhood and the city. From food and grocery delivery to convenience and daily deals, Fantuan is bringing communities closer together than ever before.
Responsibilities:
- Assist in the recruitment, training, and performance review process of the delivery team.
- Improve the efficiency of the delivery team and the quality of user experience based on data analysis and statistics.
- Resolve emergency situations occurred during daily operations.
- Complete tasks assigned by supervisors.
Preferred Qualifications & Requirements:
- Possess an innovative mindset and strong execution skills.
- Have good verbal and written skills and good coordination and organization skills.
- Be able to work under pressure.
- Fluency in Chinese is preferred.
- Candidates with previous experience in dispatching and logistics industry are preferred.
岗位职责：
- 协助交付团队的招聘以及培训。
- 基于数据分析和统计，提高交付团队的效率和用户体验质量。
- 解决日常运营中发生的紧急情况。
- 完成主管分配的任务。
岗位要求：
- 具有创新思维和强大的执行能力。
- 具有良好的口头和书面表达能力以及良好的协调和组织能力。
- 能够在压力下工作。
- 中文流利者优先。
- 具有调度和物流行业经验者优先。
职位类型：全职
Job Type: Full-time
Pay: $16.00 - $23.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Employee discount
- Health insurance
- Paid time off
Language:
- Mandarin (Required)
License/Certification:
- Driver's License (Required)
Work Location: In person
Salary : $16 - $23