Bartender POM

Summary

POM Bartenders are expected to deliver truly great service, and to create a warm and friendly atmosphere for our guests. POM Bartenders should be knowledgeable and familiar with all menu items, food preparations, ingredients and be able to make recommendations to guests as well as offer menu suggestions and up sell where possible to maximize sales. Bartenders will be knowledgeable with preparation, presentation, and garnish of all beverages to include, beer, wine, cordials, spirits, and blended drinks. POM Bartenders must work well as a team, maintain confidentiality and adhere to company policies and gaming regulations.

Essential Duties And Responsibilities Include

• Provides fast, friendly, professional and responsive customer service to restaurant guests, restaurant staff and management. Greets, and makes welcome, each guest seated in the bar area. Takes initial drink order within 2 minutes of guest being seated.
• Maintains current and accurate information regarding menus (wine, drinks, and food), (i.e., pronunciation, preparation techniques, seasonings, ingredients, presentations, and garnish). Up-sells appetizers, beverages, desserts in accordance with restaurant service standards.
• Correctly enters food and beverage orders into the POS system to ensure accurate preparation of product.
• Delivers prepared food and beverages to the appropriate guests within three minutes of completed production of order.
• Returns to guest within three minutes of order delivery to ascertain guest level of satisfaction.
• Resolves service issues according to set service standards and guidelines.
• Itemizes, totals, and presents check for payment to correct customers.
• Wipes bar counter areas, sinks and work stations as necessary to maintain a clean and safe work station/environment.
• Maintains cleanliness of designated areas as directed in accordance with established health and safety standards.
• Deep cleans restaurant equipment (counters, sinks, coffee machines, beverage guns, espresso machines, soda and juice dispensers), as scheduled or required.
• Operates and maintains equipment as required in accordance with established guidelines and safety procedures.
• Completes monthly inventory and submits to appropriate personnel as directed.

This position is not limited to those duties listed in the job description. Duties and responsibilities can be changed, expanded, reduced or deleted to meet business needs of the company.

• Must be 21 years of age.
• High school diploma, GED or comparable experience.
• Previous bartending experience in a high volume/upscale bar preferred.
• Read, write, speak and understand English.
• Excellent customer service/communication skills.
• Available to work required schedule which may include weekend, holidays and overtime as needed.
• Must be able to lift and carry up to 50 lbs. (Glass racks, coffee urns, bins of flatware, supplies to restock work stations)
• Must be able to lift trays with food (30lbs.) above the shoulder
• Must be able to reach above and below the shoulder, grip small items (i.e., flatware, plates, cups, glasses, garnish), bend, stoop and twist while carrying restaurant stock to and from supply areas; able to reach across tables and counters; able to stand and walk for up to 6 hours; able to use hand motions when cleaning and wiping counters and table tops.

Work Environment

Must be able to tolerate industry standard chemicals used for cleaning and sanitizing. Able to tolerate second-hand smoke, noise, bright lights. Able to work at a fast pace in an often crowded/noisy environment. Must be able to maintain a neat, professional, well groomed appearance and uphold company appearance/dress standards. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Employees working in the Casino or Bowling Center may be exposed to second-hand smoke and moderate levels of noise.