What are the responsibilities and job description for the Inside Sales Representative position at Fanrong Financial?
Job Description
We are seeking a reliable and detail-oriented Bilingual (Mandarin/English) Lead Follow-Up Specialist to handle inbound leads generated from Chinese radio advertising. This role focuses on calling warm leads, confirming interest, gathering basic information, and scheduling appointments or passing qualified leads to our licensed advisors.
This is not cold calling. All leads have already expressed interest.
Responsibilities
- Call inbound leads from radio advertising in a timely manner
- Communicate clearly in Mandarin Chinese and English
- Confirm client interest and basic eligibility
- Record call outcomes and notes accurately
- Schedule appointments or forward qualified leads to advisors
- Maintain professionalism and a positive client experience
Requirements
- Fluent in Mandarin Chinese and English
- Comfortable speaking on the phone for extended periods
- Organized, dependable, and detail-oriented
- Prior call center, customer service, or lead follow-up experience preferred
- Ability to follow scripts and compliance guidelines
Schedule
- Full-time: 40 hours/week
- Part-time options available
- Flexible scheduling based on lead volume
Compensation
- $20/hour
- Opportunity for performance-based bonuses
How to Apply
Please submit your resume and include a brief note describing:
- Your Mandarin/English proficiency
- Any prior phone-based or customer service experience
- Your availability (full-time or part-time)
Job Types: Full-time, Part-time
Pay: $50,000.00 - $60,937.00 per year
Expected hours: 40 per week
Benefits:
- Health insurance
Work Location: In person
Salary : $50,000 - $60,937