What are the responsibilities and job description for the Solution Consultant position at Fano (Fano Labs)?
About Fano Labs
Founded in 2015, Fano Labs is a spin-off from the University of Hong Kong specializing in developing speech recognition, speaker diarization, speaker verification, and natural language processing technologies for multilingual environments. Fano Labs is headquartered in Hong Kong Science Park with offices in Shenzhen and Singapore. From analysis to automation, our language AI solutions empower enterprises to drive operational efficiency in customer service, compliance, and various lines of business.
Fano Labs develops an award-winning AI Interaction Analytics Platform – Callinter. It enables enterprises to enhance their Automatic Quality Management and Sales Compliance processes. By analysing voice calls, emails and live chats, Callinterenables businesses to gain a holistic view of their customer interactions more efficiently and effectively. Callinter applies to sales compliance and risks detection; business insights and sales opportunity discovery, and churn detection. Our solutions have been widely adopted in 40 banks and FSIs, telecom, utilities, government and public sectors.
For more information about our solutions and organisation, please visit www.fano.ai
Role Summary
We’re hiring a customer-facing Solutions Consultant to drive US market expansion. This role sits at the intersection of solution selling and product localization. You’ll help win enterprise deals through the full pre-sales cycle while translating US customer needs into product requirements and go-to-market readiness.
Key Responsibilities
- Partner with GTM to qualify and shape US enterprise opportunities, aligning customer pain points to measurable value, decision criteria, and a mutual close plan.
- Lead end-to-end discovery across business and technical stakeholders to define use cases, success criteria, and buying requirements.
- Deliver tailored, outcome-driven demos and solution narratives.
- Own the technical win path (e.g., integration discussions, RFP/RFI inputs) and drive PoC to paid conversion.
- Capture recurring deal blockers and US market requirements, translate field learnings into prioritized localization and market-readiness requirements.
Qualifications
- 6 years in Solutions Consulting/Sales Engineering/Pre-Sales for enterprise B2B software.
- Proven ability to run full-cycle presales for complex enterprise deals.
- Demonstrated new market expansion capabilities, building repeatable discovery and enabling teams to scale.
- Solid understanding of cloud and enterprise architecture fundamentals.
- Excellent communication and executive presence, able to present to both technical and business stakeholders.
- Experienced in Speech/Interaction Analytics, Contact Center, NLP/GenAI is a plus.
- Proven ownership of product localization and customer-to-product translation is highly preferred.
- Business Travel is required for this role.