What are the responsibilities and job description for the Toll Collector - Volusia County position at FANEUIL, INC?
The Toll Collector position is responsible for accurately classifying vehicles, collecting tolls and providing change to motorists traveling through a toll lane. This position is essentially in an outdoor beach work environment, subject to all weather conditions. Crossing traffic lanes safely requires good mobility, vision and hearing to be alert to traffic conditions. Peak traffic conditions require a high volume of transactions to be processed under demanding conditions. This work impacts the traveling public and as such requires courtesy, efficiency, and professionalism at all times.
Expectations are that part-time schedules will mostly be comprised of weekends (Sat. & Sun.) & Holidays, which also could include the Friday before and Monday after a Holiday. This is a seasonal position which is based on business needs dictate and may end by early September.
Job Responsibilities
- Proficiently operate the Department’s toll collection equipment according to procedure
- Accurately classify vehicles and collect proper toll amounts from motorists traveling through a toll lane
- Accurately make change for various U.S. bill denominations in a timely manner, issue receipts to motorists and complete Daily Activity Log as required
- Accurately complete operational reports reflecting toll lane activity. At end of shift, balance cash and prepare accurate cash deposits on monies collected and tickets received/sold
- Speak and understand English proficiently to effectively communicate with motorists and respond to inquiries in a courteous, professional and helpful manner
- Provides on the job training to new hired toll collectors and existing employees when needed
Experience Required
- High school diploma or GED
- Successfully pass English, math, cash calculation, customer service tests
- Required to possess and maintain a current/valid Florida driver’s license
- Availability to work weekend hours based on business needs
- Ability to handle high traffic volume quickly and efficiently
- Ability to safely walk across toll lanes and climb/descend stairs while carrying up to 30 pounds. As a condition of employment, you must have the ability to safely walk across toll lanes while fully elevating and extending arm closest to oncoming traffic to ‘shoulder blade height’ in a ‘stop’ motion (arm extended with palm held out) to signal oncoming traffic, and while carrying work related items (i.e. tour funds, cash draw, ticket box, safety related items, etc. . .) in the other arm
- Ability to walk long distances
- Ability to walk for long periods in the sun and other weather conditions while selling tickets walking in a mobile capacity, wearing POS equipment
- Ability to work from Toll Booth, or outdoor ‘Pop Up” tent locations either on the beach or at remote events
- Ability to independently move signage and traffic cones as required
- Ability to determine vehicle classification by visual inspection
- Ability to handle money and make change
- Ability to determine correct tolls based on a numerical table provided
- (manual collections)
- Ability to deal with the public in a tactful and courteous manner
- Ability to communicate effectively in English both verbally and in writing
- Ability to express ideas and concepts clearly
- Interpersonal communication skills
- Cash handling experience on a computerized system
Final candidates for this position will need to successfully complete drug screening and a background investigation, which may include a criminal and credit check along with DMV.