What are the responsibilities and job description for the Front Desk Receptionist position at Fanboys Window Factory, Inc.?
Front Desk Receptionist
Location: City of Industry, CA
Job Type: Full-time
Pay: Starting at $20 /hour DOE
About Us
Fanboys Window Factory Inc. is a growing window and door manufacturing company dedicated to quality products, efficient service, and strong customer support. We are looking for a dependable, professional, and organized Front Desk Receptionist to serve as the first point of contact for our customers, vendors, and visitors while supporting the day-to-day operations of our office.
Position Overview
The Front Desk Receptionist will be responsible for creating a welcoming and professional experience for customers and visitors while assisting with general administrative and office responsibilities.
The ideal candidate is friendly, dependable, detail-oriented, and comfortable communicating with customers, vendors, and internal team members. This position requires someone who can stay organized, multitask effectively, and maintain a professional attitude in a fast-paced manufacturing environment.
The right candidate should be comfortable answering phones, responding to inquiries, scheduling appointments or meetings, maintaining records, assisting with data entry, and providing general administrative support to the office and operations team.
Responsibilities
- Greet and assist customers, visitors, vendors, and other guests in a professional and friendly manner
- Answer and direct incoming phone calls and messages
- Respond to customer inquiries and provide general information regarding products, orders, deliveries, and company services
- Manage the front desk and maintain a professional and organized reception area
- Assist with scheduling appointments, meetings, deliveries, and other office activities
- Receive, organize, and distribute mail, packages, and documents
- Perform data entry and maintain accurate customer, order, and office records
- Organize and maintain files, documents, and other office records
- Assist customers and internal staff with basic administrative requests
- Communicate with customers, vendors, suppliers, and internal departments as needed
- Assist with order tracking, delivery coordination, and general customer follow-up
- Support the production, sales, and administrative teams with general office tasks
- Assist with billing-related questions and communications when needed
- Prepare, scan, copy, file, and distribute documents
- Monitor and respond to general office emails and correspondence
- Help maintain office organization and supplies
- Assist with administrative projects and other duties as assigned
- Take initiative to identify and help resolve basic administrative or customer service issues
- Maintain confidentiality and handle company and customer information appropriately
Qualifications
- Previous front desk, receptionist, administrative, customer service, or office experience preferred
- Excellent customer service and communication skills
- Professional, friendly, and approachable personality
- Strong organizational and multitasking skills
- Ability to prioritize tasks and stay organized in a fast-paced environment
- Detail-oriented and dependable
- Ability to communicate professionally with customers, vendors, and internal team members
- Comfortable answering phones and handling multiple calls or requests
- Comfortable using computers, email, Microsoft Office, and general office software
- Strong data entry and basic administrative skills
- Ability to work independently and take initiative when needed
- Experience in manufacturing, construction, building materials, window and door, millwork, or related industries is a plus
- Spanish-speaking is required
What We're Looking For
We want someone who is:
- Friendly and professional
- Reliable and punctual
- Organized and detail-oriented
- Customer-service focused
- Comfortable communicating with different types of people
- Able to multitask and manage competing priorities
- A quick learner who is willing to take initiative
- Comfortable working in a busy office and manufacturing environment
- Professional when handling customers, vendors, and internal teams
- Able to work independently while also being a strong team player
Benefits
- Competitive pay based on experience
- Opportunity for long-term growth
- Stable and growing company
- Supportive team environment
Pay: From $20.00 per hour
Work Location: In person
Pay: From $20.00 per hour
Work Location: In person