Risk & Seller Onboarding Specialist

Risk & Seller Onboarding Specialist

Location: Miami, FL (In-person – FanBasis HQ)

Type: Full-time

About FanBasis

FanBasis is a platform that empowers entrepreneurs, experts, and creators to sell, host, and scale digital product/service businesses. The platform offers robust tools for setting up and managing offers, courses, communities, coaching, membership programs, and more—with built-in payment processing and subscription management features. With a growing seller base and key strategic partnerships, FanBasis is revolutionizing the internet economy.

Role Description

We’re seeking an Entry Level Onboarding Specialist to sit at the intersection of KYC/KYB, underwriting, and seller support.

In this role, you will:

• Review prospective sellers during the onboarding process to ensure the seller is not high-risk and compliance standards are being met.
• Communicate directly with sellers to request documents and clarify discrepancies throughout their applications.
• Make recommendations on whether to approve, escalate, or decline accounts based on clear criteria set forth by Risk and Compliance.

You’ll work closely with Risk and Compliance, Operations, Collections, and Leadership to keep FanBasis within regulatory, banking-partner, and card-network expectations while maintaining a positive experience for our creators.

Key Responsibilities

Underwriting

• Collect KYC/KYB documentation and supporting documentation to conduct comprehensive due diligence and verify accuracy of information provided to determine eligibility and associated risk.
• Analyze financial statements, reports, tax returns, and other relevant data to assess financial risk.
• Identify and document higher-risk cases and escalate to the appropriate personnel for more extensive review.
• Set precedents to predict account behavior and assign risk scores in accordance to internal playbooks.
• Perform a first past on seller screening alerts (OFAC, PEP, Adverse Media, etc).
• Prepare clear and concise underwriting summaries with both quantitative and qualitative insights.

Seller Onboarding & Communication

• Communicate with sellers in writing using proper, friendly, and in a professional tone.
• Guide sellers through completing ID and biometric verification flows and submitting acceptable business and banking documentation.
• Explain why certain documents are required clearly, while answering any questions sellers may have regarding their applications.
• Maintain productivity and turnaround times in line with department goals. 

Qualifications

Required

• 1–3 years of experience in risk, underwriting, compliance, trust & safety, payments, fintech, or financial services operations (marketplace, payment processor, BNPL, banking, or similar).
• Experience reviewing and interpreting bank statements, identity documents, and legal documents.
• High attention to detail and accuracy in financial analysis. 
• Proficiency in CRM systems, Skip trace software and Google Workspace.
• Strong written communication skills: you can write short, clear, professional messages that are firm but empathetic.
• Comfort working with structured workflows, playbooks, and SLAs in a fast-paced, detail-oriented environment.
• Ability to analyze edge cases and escalate thoughtfully when something falls outside standard rules.

Nice to Have

• Certification or degree in Risk Management, Financial Risk, BSA/AML, Finance, or Criminal Justice. 
• Experience with creator platforms, digital goods, or marketplaces.
• Familiarity with KYC/KYB vendors (e.g., Persona or similar), lien/UCC search tools, or card-network risk programs.
• Background in handling international sellers (e.g., passport-only KYC, cross-border business banking setups).

Benefits

• Competitive salary and benefits package
• Gym membership packages
• Paid time off and company-paid holidays
• 2 weeks work-from-home days
• In-person work environment in Miami, FL
• Team-Buidling events, company lunches, and swag
• Opportunity to be a part of a fast-growing team of Industry Experts.