What are the responsibilities and job description for the Warehouse Operations Supervisor position at Fanatics?
At Fanatics Commerce, we’re more than just a leader in licensed sports merchandise – we’re a team united by a relentless passion for our fans and a commitment to innovation. We live by our BOLD Leadership principles: We Build Championship Teams, we’re Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you’re ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
HOW YOU WILL MAKE AN IMPACT:
- Supervises all shipping, receiving, and order processing; maintains a high degree of visibility and access to employees on fulfillment center floor throughout the shift.
- Maintains department standards for productivity, reliability, and accuracy.
- Reviews, prioritizes, and organizes all operational activities during shift.
- Responsible for onboarding of new-hires to meet staffing needs that support forecasted volumes.
- Trains, motivates, coaches, rewards, and disciplines team being supervised.
- Develops Team Leads and employees based on individual strengths and opportunities; developing next level leadership.
- Engages and Inspires employees to achieve optimal performance results.
- Leads with a customer focus. Responsible for ensuring that the needs of the customers are met.
- Responsible for managing vacation approvals, time card approval, daily and weekly overtime, hiring, and training.
- Develops on-going process improvements to drive departmental efficiency.
- Assist Ops/Sr. Mgmt with development and implementation of policies and procedures.
- Performs required administrative tasks; prepares required reports and correspondence.
- Maintains a working knowledge of all operating systems pertaining to the work area.
- Maintains safety programs and all required safety training for the team; ensure compliance with safety guidelines at all times.
- Performs other related duties as assigned by management.
WHAT YOU BRING TO THE TEAM:
- Directly supervises up to 200 employees within the fulfillment center.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Experience analyzing large amounts of data to develop and execute a course of action.
- Accountability for employee Performance, Quality and Development.
- Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing barriers and resolving problems.
PREFERRED QUALIFICATIONS:
- Bachelor’s Degree and/or equivalent experience (5 years in a leadership role).
- Experience using warehouse-based software.
- Experience supporting hourly population in environments such as manufacturing, distribution, and/or call centers.
- Experience managing teams of 25 or more.
- Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings.
- Ability to influence peers and leaders across the company to drive the right outcomes; strong and proven influencing skills.
- Written communication: writes clearly and informatively, presents numerical data effectively, able to read and interpret written information.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
WHAT’S IN IT FOR YOU:
- Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.
- Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.
HOW YOU WILL MAKE AN IMPACT:
- Supervises all shipping, receiving, and order processing; maintains a high degree of visibility and access to employees on fulfillment center floor throughout the shift.
- Maintains department standards for productivity, reliability, and accuracy.
- Reviews, prioritizes, and organizes all operational activities during shift.
- Responsible for onboarding of new-hires to meet staffing needs that support forecasted volumes.
- Trains, motivates, coaches, rewards, and disciplines team being supervised.
- Develops Team Leads and employees based on individual strengths and opportunities; developing next level leadership.
- Engages and Inspires employees to achieve optimal performance results.
- Leads with a customer focus. Responsible for ensuring that the needs of the customers are met.
- Responsible for managing vacation approvals, time card approval, daily and weekly overtime, hiring, and training.
- Develops on-going process improvements to drive departmental efficiency.
- Assist Ops/Sr. Mgmt with development and implementation of policies and procedures.
- Performs required administrative tasks; prepares required reports and correspondence.
- Maintains a working knowledge of all operating systems pertaining to the work area.
- Maintains safety programs and all required safety training for the team; ensure compliance with safety guidelines at all times.
- Performs other related duties as assigned by management.
WHAT YOU BRING TO THE TEAM:
- Directly supervises up to 200 employees within the fulfillment center.
- Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws.
- Experience analyzing large amounts of data to develop and execute a course of action.
- Accountability for employee Performance, Quality and Development.
- Other responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing barriers and resolving problems.
PREFERRED QUALIFICATIONS:
- Bachelor’s Degree and/or equivalent experience (5 years in a leadership role).
- Experience using warehouse-based software.
- Experience supporting hourly population in environments such as manufacturing, distribution, and/or call centers.
- Experience managing teams of 25 or more.
- Experience presenting content in a variety of environments to include business meetings, formations, standup or town hall meetings.
- Ability to influence peers and leaders across the company to drive the right outcomes; strong and proven influencing skills.
- Written communication: writes clearly and informatively, presents numerical data effectively, able to read and interpret written information.
- Experience with Lean, Six Sigma, or other process improvement methodologies.
WHAT’S IN IT FOR YOU:
- Culture: Join a team where you're surrounded by top-tier talent, driven by a shared passion to relentlessly enhance the fan experience. With a focus on collaboration, support, and continuous development, you’ll be empowered to help shape a our culture that celebrates both individual and team successes.
- Benefits: We provide a wide range of health, financial, legal, and development assistance, including wellness programs with fitness and weight management partners, paid maternity paternity leave, and infertility treatment. Additionally, we offer flexible time off to help you recharge, along with a competitive 401k plan to support your financial future. At Fanatics, we’re dedicated to supporting you in all aspects of work and life.
At Fanatics, we value transparency and honesty. If you don’t meet every single requirement, that’s okay – we still want to hear from you! We believe in the power of diverse experiences and talents. If you’re excited about the role and confident that you can contribute, don’t hesitate to apply. We’re genuinely interested in how your unique skills and perspective can help us build something amazing together.