VIP Account Mgr

Job Description

As a VIP Account Manager at Fanatics Betting & Gaming, you will be responsible for managing and building a portfolio of VIP players. The VIP Account Manager will improve the VIP player experience, overall optimizing player value and retention for FBG’s sports betting and online casino products. Reporting into VIP leadership you will play an integral role on the VIP team.

Responsibilities

• Manage and build a portfolio of VIP players & develop relationships with those customers through enhanced service and proactive correspondence
• Regularly engage with VIP players to monitor and identify opportunities to increase engagement and loyalty
• Meet predetermined productivity, quality, and Service Level Agreement targets
• Provide detailed reports on your Customer Portfolio to both your line managers and relevant departments within the business
• Help to plan, attend and host VIP player events
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities
• Deliver against company responsible gaming metrics
  
  

Experience And Skills

• Minimum 2 years of experience in high end customer service field preferred
• Strong interpersonal and communication skills, ability to build relationships
• Excellent verbal and written communication skills and exceptional attention to detail
• Must reside within a state where online sports betting is currently legalized
• Business to Customer Sales experience preferred
• Knowledge of online gaming industry preferred
• Strives to meet targets and deadlines
• Appetite to deliver service levels above and beyond expectations
• Excellent organizational and planning skills
• Willing and able to work non-traditional business hours
• Thrives in an entrepreneurial, hyper growth environment where priorities evolve regularly and decisions are made quickly
• Must be open to occasional travel to Fanatics Betting & Gaming offices and other locations for conferences, events, meetings, and team-building activities
• Travel for this role is expected around 25% of the time
  
  

About Us

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Organization

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting and online gaming business of Fanatics. In August 2023, Fanatics Betting and Gaming closed on the operating businesses of PointsBet USA in eight states to accelerate its plans in the gaming space with additional state closings to continue throughout the year. Using a two-brand approach that features Fanatics Sportsbook and PointsBet, a Fanatics Experience, Fanatics Betting and Gaming now operates in 11 states for legal sports betting, four states for online casino and 42 states for horse racing (ADW). The Fanatics Sportsbook is the most rewarding online sportsbook with up to 5% back in FanCash on every bet and makes being a fan easy with fast signup, easy betting, transparent withdrawals, industry leading search functionality and a curated Discover page with the sports and bets that matter most to a customer. The Fanatics Sportsbook has two retail locations in Ohio and one location in Maryland – all connected to a pro sports team’s stadium.Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting and online gaming business of Fanatics. In August 2023, Fanatics Betting and Gaming closed on the operating businesses of PointsBet USA in eight states to accelerate its plans in the gaming space with additional state closings to continue throughout the year. Using a two-brand approach that features Fanatics Sportsbook and PointsBet, a Fanatics Experience, Fanatics Betting and Gaming now operates in 11 states for legal sports betting, four states for online casino and 42 states for horse racing (ADW). The Fanatics Sportsbook is the most rewarding online sportsbook with up to 5% back in FanCash on every bet and makes being a fan easy with fast signup, easy betting, transparent withdrawals, industry leading search functionality and a curated Discover page with the sports and bets that matter most to a customer. The Fanatics Sportsbook has two retail locations in Ohio and one location in Maryland – all connected to a pro sports team’s stadium.Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting and online gaming business of Fanatics. In August 2023, Fanatics Betting and Gaming closed on the operating businesses of PointsBet USA in eight states to accelerate its plans in the gaming space with additional state closings to continue throughout the year. Using a two-brand approach that features Fanatics Sportsbook and PointsBet, a Fanatics Experience, Fanatics Betting and Gaming now operates in 11 states for legal sports betting, four states for online casino and 42 states for horse racing (ADW). The Fanatics Sportsbook is the most rewarding online sportsbook with up to 5% back in FanCash on every bet and makes being a fan easy with fast signup, easy betting, transparent withdrawals, industry leading search functionality and a curated Discover page with the sports and bets that matter most to a customer. The Fanatics Sportsbook has two retail locations in Ohio and one location in Maryland – all connected to a pro sports team’s stadium.