Sr. Fraud Agent

Company Overview

Fanatics is building a leading global digital sports platform. The company ignites the passions of global sports fans and maximizes the presence and reach for hundreds of sports partners globally by offering innovative products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans, a global partner network with over 900 sports properties, including major national and international professional sports leagues, teams, players associations, athletes, celebrities, colleges, and college conferences, and over 2,000 retail locations, including its Lids retail business stores. 

As a market leader with more than 18,000 employees, and hundreds of partners, suppliers, and vendors worldwide, we take responsibility for driving toward more ethical and sustainable practices. We are committed to building an inclusive Fanatics community, reflecting and representing society at every level of the business, including our employees, vendors, partners and fans. Fanatics is also dedicated to making a positive impact in the communities where we all live, work, and play through strategic philanthropic initiatives.

Location: Jersey City, NJ

Hourly Rate $35.00 - $40.00 

The hourly range for this role is $35.00-$40.00 per hour, depending on job-related knowledge, skills, and experience. 

In addition to the base and equity, full-time employees are eligible for Medical, Dental, Vision, 401K, paid time off and other benefits like GymPass, Pet Insurance, Family Care Benefits, Free Shipt deliveries, and more. We’ll also give you $500 to set up your home office!

• Act as the fraud front line of BetFanatics by communicating directly with customers through emails, chats and phone calls.
• Monitor and analyze daily alerting, flag and escalate any potential fraud activities and take necessary immediate actions to mitigate losses.
• Review Customer activity for potential fraud.
• Monitor and escalate suspicious activities associated with money laundering (including, but not limited to: tax evasion, fraud, and terrorist financing).
• Ensure compliance with anti-money laundering regulations, including KYC requirements and gaming regulations.
• Assist management and internal teams with ad hoc requests and additional fraud reviews as needed.
• Help share fraud insights and trends to all areas of the business including product, marketing, and operations
• Act as a subject matter expert and mentor for investigative staff and as a department liaison with other business departments.

• 2-4 years of relevant fraud and/or AML risk experience.
• A Bachelor's Degree in a related field such as Criminal Justice, Finance or Business will be considered as an asset.
• Understanding of gaming and payment processes. General understanding of Sportbetting, Casino and payment processes.
• Self-motivated, analytical thinker with exceptional attention to detail.
• Flexibility to perform in a fast paced startup environment in an evolving industry.
• Investigative curiosity with strong organizational skills.
• Competence with Zendesk/Salesforce and the G Suite products. Intermediate Excel or Google Sheets skills are highly desirable.
• Ability to work a hybrid remote and in office schedule that will include weekends.
• Ability to become and maintain licensing in multiple jurisdictions.

Ensure your Fanatics job offer is legitimate and don’t fall victim to fraud.  Fanatics never seeks payment from job applicants. Feel free to ask your recruiter for a phone call or other type of communication for interview, and ensure your communication is coming from a Fanatics or Fanatics Brand email address (this includes @betfanatics.com).  For added security, where possible, apply through our company website at www.fanaticsinc.com/careers

Tryouts are open at Fanatics! Our team is passionate, talented, unified, and charged with creating the fan experience of tomorrow. The ball is in your court now.

Fanatics is committed to responsible planning and purchasing (RPP) practices, working with its business partners across its global and multi-layered supply chain, to ensure that planning, sourcing, and purchasing decisions, along with other supporting processes, do not impede or conflict with the fulfillment of Fanatics’ fair labor practices.

NOTICE TO CALIFORNIA RESIDENTS/APPLICANTS: In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we collect include your name, government issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or other types of positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. For additional information on how we collect and use personal information in connection with your job application, review our Candidate Privacy Policy-CA