What are the responsibilities and job description for the SOC Investigator, Security & Loss Prevention position at Fanatics?
About Us
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
The SOC Investigator, Security & Loss Prevention plays a critical role in minimizing loss and ensuring the safety and security of personnel, assets, and infrastructure. This is a cross-functional position that is responsible for monitoring, analyzing, and responding to security incidents, conducting investigations, and compliance auditing. In addition, the Loss Prevention Investigator will oversee elements of physical security, including security systems & technology, facility monitoring, and emergency response.
This role requires excellent situational awareness, attention to detail, self-initiative, and strong conflict resolution & de-escalation skills, with the ability to perform well under pressure.
Key Responsibilities
Physical Security
Education and Experience
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
About The Team
Fanatics Collectibles is a new company operating at the intersection of collectibles, culture, and technology. Backed by world-class investors, operators, and sports & entertainment partners, we are building the global leader in next-generation collectibles. As part of the broader Fanatics ecosystem, we leverage a digital sports platform that spans over 900 sports properties and engages more than 81 million fans. Together, we are reimagining every part of the collectibles experience for fans, partners, and creators.
Role Summary
The SOC Investigator, Security & Loss Prevention plays a critical role in minimizing loss and ensuring the safety and security of personnel, assets, and infrastructure. This is a cross-functional position that is responsible for monitoring, analyzing, and responding to security incidents, conducting investigations, and compliance auditing. In addition, the Loss Prevention Investigator will oversee elements of physical security, including security systems & technology, facility monitoring, and emergency response.
This role requires excellent situational awareness, attention to detail, self-initiative, and strong conflict resolution & de-escalation skills, with the ability to perform well under pressure.
Key Responsibilities
Physical Security
- Respond to emergency situations such as medical, fire, weather, and security related incidents.
- Identify employees and other authorized personnel entering the facility using access control system, issue visitor passes, and maintain sign-in logs.
- Perform regular inspections of facilities to ensure adherence to security standards and detect vulnerabilities, security breaches, and other hazards.
- Provide oversight & support for entry/exit protocols such as security & weapons screening, bag checks, and restricted area access.
- Monitor video surveillance (CCTV), intrusion detection, and electronic access control systems to detect and assess potential threats.
- Operate and troubleshoot security technology, including video surveillance (CCTV), electronic access control, intrusion detection, and emergency communication systems.
- Conduct investigations related to inventory loss, employee dishonesty & unethical activity, brand protection, workplace violence, company standards of conduct, and other incidents.
- Ensure investigations are aligned with applicable legal & ethical standards, industry best practices, and in accordance with company policies and procedures.
- Develop and maintain detailed reports and documentation for investigations and incidents.
- Audit processes & standards involving inventory control, physical security requirements, safety, and operational SOPs.
- Analyze data to identify patterns, emerging risks, and opportunities for loss prevention improvements. Proactively address issues and support culture of continuous improvement.
- Prepare & deliver training and awareness presentations for employees.
Education and Experience
- High School Diploma or GED required. Associate degree or higher in Criminal Justice or related field preferred.
- 2 years of experience in loss prevention, auditing, security, law enforcement, military, or related field.
- Experience working in warehouse, supply chain, distribution, or production environments is a plus.
- Recognized industry training or certifications are a plus. Loss Prevention Foundation certifications (LPQ, LPC), Wicklander-Zulawski or Reid interview courses, American Society for Industrial Security certifications (APP, PSP, PCI, CPP).
- Observational ability, attention to detail, and situational awareness.
- Conflict resolution & de-escalation skills, with the ability to perform well under pressure.
- Strong interpersonal and verbal communication skills with employees, visitors, vendors, and the public. Ability to interact and communicate professionally with law enforcement agencies and emergency services personnel.
- Excellent written communication ability and proficiency with standard office applications such as Excel, Word, PowerPoint.
- Experience with security technologies such as CCTV, access control systems, intrusion detection, and incident management systems.
- Bilingual (English/Spanish) is a plus.
- Must be available to work flexible hours including days, overnights, weekends, and holidays.
- Ability to operate safety & security equipment including, but not limited to, handheld radios, fire extinguishers, fire protection systems, video surveillance systems, burglar alarm systems, electronic access control systems, flashlights, and physical restraint devices.
- Capability to respond to physical security incidents, including potential physical interventions when necessary.
- While performing the duties of this job, the employee is frequently required to sit, stand, walk, use hands to handle or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 40 pounds.
- Duties may require the employee to work outdoors, during inclement weather, and during hours of darkness/low light. The employee may be required to occasionally stoop, bend, or kneel. Upon request, reasonable accommodation may be provided to enable individuals with qualified disabilities to perform the essential functions.