Director Product Integrity Operations

Key Responsibilities

JOB DESCRIPTION

Strategic Leadership

• Develop and execute the enterprise quality operations strategy in alignment with corporate objectives and operational performance targets.
• Lead, coach, and develop regional and site-level Quality Managers to ensure consistent application of policies, standards, and best practices.
• Establish long-term quality objectives focused on product integrity, operational excellence, and customer satisfaction.
  
  

Quality Systems and Governance

• Oversee implementation and continuous enhancement of the Quality Management System (QMS) across all U.S. facilities.
• Define and monitor key quality metrics and audit performance to ensure compliance with brand and regulatory standards.
• Lead cross-functional reviews to assess quality risks, mitigation plans, and process compliance.
• Maintain readiness for internal, customer, and third-party audits (ISO 9001, CPSIA, restricted substance, etc. as needed).
  
  

Technical Quality and Process Control

• Provide subject matter expertise in screen printing, embroidery, heat transfer, and garment finishing processes.
• Establish and enforce specifications, inspection and audits standards, for all decorated and finished products.
• Partner with Product Development and Manufacturing to validate print methods, materials, and color standards for scalability and repeatability.
• Utilize data analytics and SPC tools to proactively identify trends, reduce variation, and improve first-pass yield.
  
  

Continuous Improvement

• Lead Lean Six Sigma initiatives focused on efficiency, waste reduction, and process standardization.
• Oversee corrective and preventive action programs (CAPA) ensuring timely and sustainable resolution of quality issues.
• Drive year-over-year improvements in defect rate reduction, customer satisfaction, and productivity.
• Mentor and certify Green Belt and Yellow Belt practitioners across the organization (Quality Managers mainly)
• Train and prepare QA Managers to be able to certify CFA Auditors in their own facilities
  
  

Collaboration and Stakeholder Engagement

• Partner with cross-functional leaders, mainly with the facilities General Managers and their staff members, Operations, Supply Chain, and Product Development to ensure seamless quality integration across the Product Life Cycle
• Collaborate with global quality teams to align domestic and international standards and practices.
• Present key performance trends, audit outcomes, and strategic improvement plans to executive leadership and make well informed decisions
  
  

Job Requirements

• Education: Bachelor’s degree in Industrial Engineering, Textile Engineering, Manufacturing, or related field; Master’s degree preferred.
• Certification: Certified Lean Six Sigma Green Belt or Black Belt (required).
• Able to effectively communicate in English and Spanish (required)
• Experience:
• Minimum 10 years in Quality Operations, Quality Management, Quality Engineer or Manufacturing within the apparel industry.
• Demonstrated successful experience managing team members located in different locations (cities and/or countries)
• At least 5 years leading quality operations across multiple sites, ideally in large-scale distribution or fulfillment environments.
• Proven expertise in screen printing, garments constructions, garments decoration, and apparel quality assurance.
• Demonstrated success implementing and sustaining enterprise-level QMS and continuous improvement programs.
• Skills:
• Exceptional leadership, analytical, and communication skills.
• Experienced Black Belt, Project Manager
• Strong command of statistical process control (SPC), root cause analysis, and process validation.
• Decision maker and the ability to work in complex supply chain environments
• Ability to travel up to 70% – 80% across U.S. facilities.
  

Preferred Attributes

• Experience managing supplier quality in domestic and international sourcing environments.
• Familiarity with ISO 9001 or comparable certification systems.
• Knowledge of sustainability, compliance, and social responsibility standards within apparel manufacturing.
• Strategic mindset with the ability to balance operational detail and executive-level vision.
  
  

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.

Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Manchester United, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).

At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:

• Build Championship Teams
• Obsessed with Fans
• Limitless Entrepreneurial Spirit
• Determined and Relentless Mindset