VIP Account Manager

Overview

JOB DESCRIPTION

Fanatics Betting & Gaming is seeking a VIP Account Manager to cultivate and grow our most valuable customer relationships. You will be the face of Fanatics Betting & Gaming to our VIP players on a team of customer and hospitality-obsessed hosts. Personalized service and hospitality are in the DNA of this role. You will own a portfolio of business and ensuring offers, promotions, and experiences drive successful outcomes for the customer and Fanatics.

Responsibilities

• Own and develop a portfolio of VIP customers, serving as their primary point of contact
• Obsess over the details, delivering personalized, luxury hospitality experiences in every interaction with customers
• Drive engagement with Fanatics ONE loyalty program, developing a deep understanding of the value proposition unique to each customer’s needs and preferences
• Collaborate across departments (Trading, Marketing, Events, and Responsible Gaming) to align on strategy, ensure player satisfaction, and meet business objectives
• Anticipate and address customer objections with confidence and integrity, educating VIPs on Fanatics’ product strengths, security, and long-term value versus competitors
• Cultivate referral opportunities by delivering memorable experiences that inspire advocacy and word-of-mouth growth
• Meet and exceed service, retention, and engagement targets, balancing hospitality excellence with commercial outcomes
• Represent the voice of the VIP player, providing feedback and insights that shape product, marketing, and experience innovation
• Collaborate with Marketing & Events team to host best-in-class hospitality events (e.g., Super Bowl, Fanatics Fest) and activations in-person with your customers across the country
• Ensure responsible gaming policies and measures are upheld at all times
  
  

Qualifications

• 4 years of experience in luxury hospitality, high-end customer service, gaming, entertainment, private wealth management or sports relationship management
• High EQ, charisma, integrity, and grit with the instinct to read a room and make everyone feel like a priority
• Strong communication skills, both in person and in writing, with strong emotional intelligence and polish under pressure
• Deep interest in sports, events, and culture, and the ability to translate that passion into authentic customer engagement
• Distinctive professionalism, preparation, and relationship-building
• Understanding of competitor offerings and the ability to articulate Fanatics’ differentiators in a credible, consultative way
• Entrepreneurial mindset, thrives in fast-paced, highly-competitive environments where priorities evolve quickly and initiative is expected
• Strong organizational and planning skills, with ability to stay on top of and prioritize many tasks simultaneously
• Familiarity with Salesforce or a comparable CRM tool, Tableau or a comparable data visualization tool, and Slack is a plus
• Ability to work flexible hours, including evenings and weekends, and travel up to 25% for events and activations
• Knowledge of the sportsbook or online gaming industry is a plus, but a commitment to hospitality excellence is essential
• Legal residence in a state where online sports betting is legalized or willingness to relocate
  
  

Salary range is listed in USD; ranges will change based on country and state of residence, which are reflected in Geographical Zones defined by Fanatics Betting and Gaming. *Salary Range: $65,000 to $80,000 (Salary range incorporates all of our Geographical Compensation Zones and is subject to change as the Zone associated with the actual Offer is confirmed). In addition to the base and bonus, full-time employment, and more. For information about our benefits, please visit https://benefitsatfanatics.com/

Depending on the role, your interview and onboarding experience may include in-person components, such as onsite interviews or Launching into Better: LIVE—a multi-day cultural immersion in New York City for full-time, non-seasonal hires. These sessions are designed to build connection and bring our culture to life, though specific travel and participation requirements will be confirmed based on your role and location. Your recruiter will provide clear guidance at each stage of the process.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.

About The Team

Launched in 2021, Fanatics Betting and Gaming is the online and retail sports betting subsidiary of Fanatics, a global digital sports platform. The Fanatics Sportsbook is available to 95% of the addressable online sports bettor market in the U.S. Fanatics Casino is currently available online in Michigan, New Jersey, Pennsylvania and West Virginia. Fanatics Betting and Gaming operates twenty-two retail sports betting locations, including the only sportsbook inside an NFL stadium at Northwest Stadium. Fanatics Betting and Gaming is headquartered in New York with offices in Denver, Leeds and Dublin.