What are the responsibilities and job description for the Seasonal Operations Training Coordinator-NIGHT SHIFT position at Fanatics Commerce?
Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.
At Fanatics, we bring our BOLD Leadership Principles to life every day - building championship teams, obsessing over fans, acting with entrepreneurial speed, and delivering with a determined and relentless mindset.
- This position will triain on day shift and then transition down to night shift (Sun-Thur) in October.
JOB SUMMARY:
The Operations Training Coordinator supports operational excellence by delivering high‑quality training experience for new hires and frontline employees. This role focuses on onboarding execution, Ambassador and Team Lead skill development, training material updates, and reinforcing standard work and quality expectations on the warehouse floor.
The Operations Training Coordinator works closely with Operations Leadership and Senior Training partners to ensure training programs are executed consistently, accurately, and in alignment with current SOPs and performance metrics. This role is primarily hands‑on and floor‑based and plays a key role in the day‑to‑day learning experience of hourly employees.
KEY RESPONSIBILITIES:
- Facilitate New Hire Orientation (NHO) and operational onboarding activities.
- Provide hands-on, floor-based training for new hires using approved SOPs and PMVs.
- Ensure new hires understand safety, quality, and productivity expectations.
- Support a positive and engaging onboarding experience that sets employees up for success.
- Assist with training and upskilling Training Ambassadors and Team Leads.
- Reinforce standard training methods and coaching techniques.
- Observe training delivery and provide feedback to Senior Training or Operations Leadership.
- Support Train the Trainer sessions as directed.
- Support updates to SOPs, PMVs, and training materials to reflect current processes.
- Assist with task analysis and validation of standard work for training purposes.
- Ensure training materials are accurate, current, and aligned with operational execution.
- Communicate updates and changes clearly to trainees and Ambassadors.
- Partner with Operations and Quality teams to reinforce quality standards during training.
- Observe employees post training and escalate gaps or retraining needs.
- Support tracking of training completion and skill proficiency in the LMS or local tools.
- Collect feedback from new hires and trainers to support continuous improvement.
- Work closely with Operations Leaders, Senior Training Associates, and HR partners during onboarding peaks.
- Communicate clearly with hourly employees across multiple shifts.
- Serve as a training resource and point of contact on the floor.
- Perform additional training related duties as assigned.
Education
- High School Diploma or equivalent required.
- Previous warehouse, fulfillment, or manufacturing experience preferred.
- Prior experience training, coaching, or onboarding employees preferred.
- Familiarity with SOPs, PMVs, or standard work documentation a plus.
- Strong verbal communication and interpersonal skills.
- Comfortable speaking to individuals and small groups.
- Ability to follow structured training programs and instructions.
- Basic computer skills (email, LMS navigation, Microsoft Office).
- Attention to detail and commitment to consistency and quality.
- Ability to work with a diverse, multilingual workforce.
- Bilingual (Spanish/English) preferred.
- Warehouse environment; majority of time spent on the floor.
- Must be able to stand for 6-10 hours per shift.
- May be required to walk 3-5 miles per day.
- Must be able to lift and carry up to 50 lbs.
- Flexible scheduling required, including peak, overtime, and occasional shift changes.
At Fanatics, we operate with a BOLD mindset - We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset. If you're ready to contribute to a dynamic, fast-paced environment that thrives on collaboration and growth, we want you to be part of our team.
ABOUT US
Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform. Fanatics has an established database of over 100 million global sports fans; a global partner network with approximately 900 sports properties, including major national and international professional sports leagues, players associations, teams, colleges, college conferences and retail partners, 2,500 athletes and celebrities, and 200 exclusive athletes; and over 2,000 retail locations, including its Lids retail stores. Our more than 22,000 employees are committed to relentlessly enhancing the fan experience and delighting sports fans globally.
Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally – as well as its flagship site, www.fanatics.com.
Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations across the world—including the NFL, NBA, MLB, NHL, MLS, Formula 1, and Australian Football League (AFL); the Dallas Cowboys, Golden State Warriors, Paris Saint-Germain, Chelsea FC, and Tokyo Giants; the University of Notre Dame, University of Alabama, and University of Texas; the International Olympic Committee (IOC), England Rugby, and the Union of European Football Associations (UEFA).
At Fanatics Commerce, we infuse our BOLD Leadership Principles in everything we do:
- Build Championship Teams
- Obsessed with Fans
- Limitless Entrepreneurial Spirit
- Determined and Relentless Mindset
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Benefits:
Employee Discounts, Health Insurance, Vacation & Paid Time OffSalary : $46,848 - $65,392