What are the responsibilities and job description for the Professional Services position at Famous Software?
Famous Software specializes in the development, support, and the sale of fully-integrated accounting and business management software applications for the produce industry. We are revolutionizing information management in the fresh food supply chain. We use a team approach to software development and customer support. The Professional Services Team interacts directly with our customers.
This position enables you to use your personal and technical skills to help our customers get the most from their investment in our software. After you receive intensive product training, you will use your strong verbal and presentation skills to provide telephone support, email support, and online assistance utilizing GoToMeeting and state-of-the-art Customer Relationship Management tools. Consulting, stand-up training, and travel opportunities will become available as you gain experience.
Role and Responsibilities
- Gain and maintain an in-depth knowledge of all Famous Software products
- Provide personalized customer support via telephone, email, and the web
- Maintain and use confidential customer information in a CRM system
- Offer stand-up training in our main office Training Center
- Conduct on-site training at customers’ locations
- Provide consulting services commensurate with your skill level
Qualifications and Requirements
- Bachelor’s Degree or experience in Accounting, Business, Information Systems, Finance, or Management
- Ability to communicate effectively at all organizational levels
- Comfort in a fast-paced, team environment where no two days are the same
- Strong computer skills in a Microsoft Windows environment
- Effective and efficient problem solving
- Motivation and time management skills
- Passion for new technologies and attention to detail
Relocation and Telecommuting
At this time, Famous Software does not offer relocation packages. Additionally, telecommuting is not an option for this position.
Salary : $60,000 - $70,000