What are the responsibilities and job description for the Assistant Mgr position at Famous Dave's?
Summary
The Assistant Manager (AM) is responsible for managing the daily operations of our restaurant alongside our General Manager (GM). Responsibilities include: hiring, team development, and performance of all employees. The AM ensures all guest are completely satisfied with their dining experience whether they dine in, carry out, or go through drive thru. They are responsible for working with GM to increase revenue through marketing and financial planning and optimizing profits by overseeing food orders, inventory, food preparation, and managing labor.
Training and Development
The AM utilizes all training materials and programs to ensure all team members are given the knowledge and skills to perform their job to the best of their ability. The AM assists the GM in recruiting talent and preparing individuals for advancement. They continually teach and encourage all team members to do their best. They build an environment based on mutual respect and communication.
Guest Experience
The AM is responsible for ensuring a quality product and experience each and every time. They ensure team members warmly welcome guests and provide exceptional service. They make sure all plates are properly executed and all products are up to our standards. They make sure all cleaning schedules are followed and properly performed.
Business Management
The AM will develop a thorough knowledge of the P&L through training from GM. Managers are responsible for overseeing food and supply orders, daily and weekly inventory, food preparation and order correctness. They are responsible for managing labor and adjusting for unexpected events.
Education and Experience
AM must have restaurant management experience of at least two years. Previous Management experience is preferred. They must be able to make tough decisions, work well under pressure, and have exceptional work ethic.
Hours/Physical Requirements
The AM must have a flexible schedule and is expected to work 55 hours per week. They must be able to reach, bend, stoop and frequently lift and carry up to 50 pounds. They must be able to stand for extended periods of time without a break.