Front Desk/Patient Access Representative

FAMILY VISION SUMMARY

Family Vision provides excellent service to our customers by exceeding their expectations while providing an open, honest, and fun environment for all Associates. While our customer needs are always first priority, our Associates are just as important. Creating happy Associates creates happy and long-lasting customers. We take pride in the high caliber of our staff members, and trust you will find your employment challenging, enjoyable and rewarding. Our aim toward our customers is to project a professional image that is both confident and enthusiastic. We care about our company and the great people who work with us. Our key to success is empowering our Associates to add value and provide timely and accurate service to exceed our customer’s expectations.

QUALIFICATIONS/ABILITIES:

• ABO Certification preferred.
• Minimum 3 years’ Optical Experience preferred, but we are willing to provide training for the right candidate.
• Experience with both contact lenses and glasses.
• Ability to operate manual and auto lensometer.
• A high school diploma or equivalent in relevant work experience is required.
• Electronic Health Record knowledge a plus.
• Experience in a professional business environment preferred.
• Proven excellent customer service skills are a must.
• Proficiency with computers and Microsoft programs. Knowledge of Compulink is a plus.
• Ability to use computer and phone effectively.
• Exhibit both an aptitude and desire to continue learning new things.
• Exhibit a true team player attitude: personable, professional, flexible, with a high level of integrity.
• Proven effective organizational skills.
• Ability to manage time through multi tasking; must work well under pressure and easily adapt to change.
• Strong written and verbal communication skills, a positive attitude, and a strong work ethic.
• High levels of personal accountability and responsibility for your own actions.
• Strong critical thinking and problem solving skills; ability to assimilate knowledge and take appropriate action.
• Ability to sit/stand for up to 8 or more hours.
• Fine attention to detail.

RESPONSIBILITIES – HOW THIS POSITION SUPPORTS THE VISON include the following, but are not limited to: .

• Interpretation of prescriptions written by ophthalmologists and optometrists
• Assist patients in all aspects of ordering eyewear, providing education on quality choices, lens selections, and frame styling to fit their prescription and lifestyle.
• Accurately enter and place orders, monitor and track all orders, as well as verify and inspect incoming orders.
• Create work orders for lab technicians to ensure delivery of the proper lenses.
• Adjust eyeglasses to ensure a proper fit; troubleshoot lens and frame issues.
• Repair frames as needed.
• Educate clients on proper eyeglass care.
• Enter frames into inventory, maintain inventory, and keep the optical tidy.
• Process all eyeglass orders including VSP, Eyemed, and Medicaid.
• Educate new contact lens wearers on insertion and removal; specialty lens knowledge helpful but not required.
• Assist with preliminary and ancillary testing such as OPTOS, OCT, Visual Fields, Topography, etc.
• Answer phones and route calls to appropriate staff.
• Greet patients warmly and ensure their comfort; check patients in and out, collect payments, and assist with contact lens orders.
• Ensure reception area is tidy.
• Coordinate mail and parcel flow in and out of the office.
• Assist with and coordinate office activities.
• Prepare charts for upcoming appointments; gather insurance and personal information.
• Schedule routine, follow up, and emergent/triage appointments.
• Send emails and faxes as needed.
• Perform basic bookkeeping, filing, and clerical duties.
• Take and relay messages
• Maintain strict confidentiality of patient information in accordance with HIPAA Regulations
• Assist with answering the telephone, appointment scheduling, checking patients in and out, and collecting monies as needed.
• Attend team meetings to stay informed and participate in continued trainings.

INDICATORS OF PERFORMANCE:

• Timely communications.
• Accurate record keeping, reporting, and administrative tasks
• Harmony within each functional team
• Positive perception of support from internal and external customers.

PERSONAL IMPROVEMENT

Family Vision will provide resources and support for education and training relevant to the position. Associates are responsible for seeking approval, scheduling, and participating in training to meet current and future needs. A post-training recap may be required..

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Work Location: In person

Benefits: