Technical Writer

The Technical Writer is responsible for designing, developing, and delivering clear, effective procedures and training programs for new and existing technical applications across the organization. This role collaborates with subject matter experts, operations teams, IT, and Learning & Development to create high-quality documentation and training resources that support employee performance, system adoption, and operational efficiency.

Essential Duties & Responsibilities 

• Collaborate across departments to research, outline, write, and edit technical documentation based on project requirements and system updates.
• Gather information from subject matter experts to develop, organize, and maintain procedures, technical specifications, and process documentation.
• Identify procedural and technical training needs for current and upcoming projects and initiatives.
• Develop and deliver training programs for new and existing systems, including instructor-led, virtual, and self-paced learning, coordinate delivery with appropriate subject matter experts when necessary.
• Establish and maintain consistent standards for documentation and training materials, including procedures, user guides, reference materials, and job aids.
• Serve as a resource to managers and associates for questions related to technical systems, documentation, and training materials.
• Support departments in developing learning materials such as procedures, guides, activities, and other resources that enhance employee knowledge and development.
• Promote consistent best practices for the use of organizational systems and applications.
• Maintain training databases and systems, including the LMS.
• Manage and maintain the company intranet (SharePoint), ensuring content, policies, and procedures are accurate, up to date, and easily accessible.
• Other job duties as assigned.
• Understand and comply with credit union policy, laws, regulations, and the credit union’s BSA/AML/CIP/OFAC Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious member and/or account activity.

Qualifications, Education and Experience 

• Experience: 3-4 years of related experience in technical writing, documentation development, or a similar role.
• Education / Certifications / Licenses: A 2-year college degree or completion of a specialized course of study at a business or trade school
• Interpersonal Skills: Exceptional written and verbal communication skills with the ability to translate complex technical information into clear, user-friendly documentation and training materials. Ability to collaborate with staff at all levels to gather information, improve processes, and support continuous learning across the organization.

Other Skills:

• Excellent organizational, time management, and attention-to-detail abilities.
• Strong analytical and problem-solving skills.
• Effective project management skills with the ability to manage multiple priorities simultaneously.
• Familiarity with key organizational systems and applications, including DNA, SharePoint, Microsoft Teams, and CIC.
• Proficiency with Microsoft Office Suite, including Word, Excel, and PowerPoint.
• Experience administering or supporting a Learning Management System (LMS).
• Strong presentation and facilitation skills.
• Experience delivering remote training using tools such as Adobe Connect, Microsoft Teams, WebEx, or Zoom.