Bilingual Case Manager

ABOUT US

Family Tree has worked since 1976 to prevent and overcome child abuse, domestic violence, and homelessness across the Denver metro area. We treat these as connected issues because, for most families we serve, they are. Each year we provide direct, in-person services to more than 6,500 clients and connect over 12,000 more people to resources through our crisis and helpline calls. House of Hope, our shelter in Englewood, is a 24/7 emergency shelter offering up to 90 days of safe housing, advocacy, and case management for families with children experiencing homelessness.

ABOUT THE ROLE

Walk alongside families in shelter and help them build a realistic path to stable housing and self-sufficiency.

• Lead case planning: Assess each family's needs at intake and build an individualized plan covering housing, benefits, employment, education, health referrals, and support networks.
• Manage a weekly caseload: Meet with each family weekly on progress and housing options, and coordinate with partner agencies to close gaps in services.
• Own documentation: Keep daily logs, weekly case notes, and HMIS records accurate and current, and protect client confidentiality under Family Tree policy and state and federal law.
• Support the shelter community: Orient new families, complete daily room safety checks, mediate conflicts between residents, and provide crisis intervention and safety planning for survivors of domestic violence.
• Strengthen the team: Present cases at weekly staff meetings, plan groups and activities for residents, and help train and guide interns, volunteers, and relief staff.

EXPECTED OUTCOMES

• Within 15 Days: Complete Family Tree onboarding and shelter training. Learn house guidelines, HMIS, and documentation standards, and shadow intakes and weekly case meetings.
• Within 30 Days: Carry a caseload with support, completing intakes, case plans, exits, and weekly meetings. Build working relationships with key partner agencies.
• Within 45 Days: Own a full caseload independently. Present cases in staff meetings and move families toward housing, benefits, and income goals with timely, accurate documentation.

NEED TO HAVE

• Bilingual: Fluent spoken and written English and Spanish.
• Trauma-informed practice: Ability to support families in crisis, coach coping skills and safety planning, and work across cultures with a client-centered approach.
• Independent problem solving: Comfortable assessing a situation, setting priorities, and acting with limited supervision in a fast-paced environment that changes often.
• Clear communication: Strong written and verbal skills for case notes, HMIS entries, and coordination with partner agencies.
• Availability and transportation: Able to work the posted afternoon, evening, and weekend schedule, with reliable daily transportation.

NICE TO HAVE

• Direct service experience: Lived or professional experience working with vulnerable populations and marginalized communities.
• Metro Denver resource knowledge: Familiarity with local housing, benefits, and community resources, plus voucher administration and Medicaid billing processes.
• Digital literacy: Comfortable with Microsoft Office, online research, and fast, accurate typing.

SCHEDULE

• Hours: Full time, 40 hours per week. Friday and Saturday, 8:00 AM to 4:00 PM; Sunday through Tuesday, 2:00 PM to 10:00 PM. Schedule may shift with program needs.
• Location: In person at House of Hope, 3301 S. Grant St., Englewood, CO 80113.

COMPENSATION

• Base: $25.04 per hour (about $52,000 annually).