Family Support Specialist

PRIMARY PURPOSE
The Family Support Specialist plays a pivotal role in aiding families referred by the Department of Human Services Self-Sufficiency and the community. Their primary objective is to help families surmount challenges, enhance family stability, and foster increased self-sufficiency. Services offered encompass educating families on available community resources, aiding in scheduling appointments and completing necessary documentation, and providing parental education through in-home sessions and external referrals.

ESSENTIAL DUTIES AND RESPONSIBILITIES
90% Engage with referred families

• Accept and initiate contact within 24 hours for all referrals made by DHS Family Coaches and the community.
• Maintain frequent oral and written contact with community partners, discussing as appropriate all accomplishments and any concerns regarding progress, and document accordingly.
• Provide comprehensive weekly in-person outreach services ranging from home visits to community support to assist families to achieve goals and access relevant community services.
• Provide in home parent education.
• Schedule an Intake with the family, considering the cultural and socio-economic background and complete Intake documentation.
• Work with the family to set family goals, completing and managing all documentation and the client file in accordance with Family Tree Relief Nursery Case Management and DHS requirements.

• Support Front Office Coordinator with answering phones, greeting visitors as needed.

• Attend Community and family events as assigned.
• Complete all data and reports in the timeframes stipulated.
• Comply with all health and safety standards per state regulations.
• Comply with State guidelines regarding mandated reporting of suspected abuse and/or neglect.
• Document hours and mileage in accordance with Family Tree Relief Nursery policies.
• Maintain a neat, clean, and professional appearance.
• Maintain an acceptable driving record, driver’s license, reliable transportation, and auto insurance while employed by Family Tree Relief Nursery
• Maintain strict confidentiality in accordance with HIPAA, CF42, and Family Tree Relief Nursery’s policy and procedures.
• Obtain required continuing education as needed ensuring continued required certification requirements for Family Tree Relief Nursery position based upon compliance and programming needs.
• Participate in Family Tree Relief Nursery fundraising activities as assigned.
• Participate in the delivery of Parent Education in accordance with Family Tree Relief Nursery Programming
• Serve as a member on one Family Tree Relief Nursery Committee, carrying out duties of this committee as agreed during regular meetings.
• Serve as a member on one Family Tree Relief Nursery Event Committee, carrying out duties of this committee as agreed during planning meetings.

MINIMUM QUALIFICATIONS AND EXPERIENCE

• All work performed shall be in alignment with the philosophy of and in keeping with the mission and

values of Family Tree Relief Nursery.

• Bachelor’s degree in human services, family studies, early childhood education, child development or related field. Work Experience considered in lieu of education.
• Basic knowledge of child maltreatment indicators and prevention of abuse; must attend or have record

or recent training of mandatory reporting.

• Exhibit dependability, flexibility, punctuality, and strong time management skills.
• Have or obtain and maintain Oregon Food Handler’s Card & Adult and Pediatric CPR & First Aid certification.
• Must have reliable transportation and maintain a valid driver’s license for state of residency, personal

auto liability coverage, and a driving record permitting coverage under the corporate liability policy. All employees driving for work purposes, regardless of whether driving a personal or agency vehicle must complete the agency’s driving approval process before they drive for work.

• Pass Family Tree Relief Nursery criminal background check per Family Tree Relief Nursery’s policies and/or be currently enrolled in the OHA Traditional Health Worker Registry
• Two years’ experience in organization with high-risk population, support and recovery services, parent education or early childhood development and/or education.

Physical and Mental Demands: The role requires the ability to sit, stand, walk, bend, lift (up to 25 lbs.), push, pull, reach, manipulate, carry, and key/type. It also involves intense mental and visual attention for complex tasks that require planning and execution. Working Conditions: Typically performed in comfortable conditions with minimal disagreeable elements. Attendance and Safety: Adherence to FTRN attendance and call-in policies is essential, along with understanding and following all safety rules and standards in compliance with company policy. EEO Classification: This position is classified as (6) Administrative Support Worker.

NOTE: Management reserves the right to modify or expand the duties of this position as necessary to adapt to changing job requirements.