Bilingual Case Manager

About House of Hope: Family Tree House of Hope is a 90-day emergency homeless shelter dedicated to providing a safe and supportive environment for families with children experiencing homelessness. HOH provides advocacy services and case management to families with children. Family Tree’s House of Hope operates 24/7.   

Position Purpose: Support clients' needs by connecting them to various resources for housing, mental health, career development, housing options, etc. Being knowledgeable and up to date on available resources, advocating for clients, and coaching clients on how to support themselves—implementing the programming, documenting important client information through, HMIS, and case notes—working from a trauma-informed approach and Family Tree's equity lens to ensure a client-centered mindset. 

Essential Duties/Responsibilities:   

• Proficiency in English and Spanish required
• Orient new clients to shelter and explain house guidelines.  

• Provide information, referral, and advocacy to current and prospective clients 

• Assist clients practicing appropriate coping skills, and safety planning. 

• Complete documentation in daily communication log entries, weekly case notes, HMIS, and other written information regarding client issues. 

• Assessing client’s needs and developing individualized case plans for self-sufficiency, which may include assisting with benefits acquisition, educational/vocational referrals, financial empowerment, behavioral/health referrals, goal setting, life skills and the establishment of a personal support network. 

• Completing daily safety checks for each room 

• Meet with clients weekly to discuss their case plan, progress, housing options, and other issues that they might be having  

• Case coordination with other agencies to meet client needs 

• Complete intakes with new clients and exit paperwork with outgoing clients. 
• Ability to provide advocacy, crisis intervention, conflict resolution to households who have experienced domestic violence  
• Maintain confidentiality of shelter, employees, and client information per Family Tree policies, state and federal laws 

• Communicate with partner agencies and other professionals as needed and when necessary to better service clients  

Other Duties:  

Adhere to all Family Tree, Inc. established policies and procedures, including those regarding timely reporting of suspected child abuse or neglect and confidentiality of client information. 

• Attend supervision two times per month with Program Director to communicate needs and concerns as they arise. 

• Assist in the training and direction of interns, volunteers and relief staff 

• Attend and participate in weekly staff meetings by presenting cases in staff meetings and offer input to other cases, including case coordination and case plan implementation 

• Maintain regular attendance at a reliable level. 

• Mediating issues between clients in the shelter 

• Planning groups and activities for clients that are held by other community agencies or by the CM themselves 
• Adhere to Family Tree's Continuous Improvement Practice of completing client support tools and sending feedback and post-exit surveys to clients according to Family Tree's standards  
• Serve as a support to volunteers, interns, and other staff while at Family Tree's House of Hope 

• Communicate and coordinate with the Program Director for materials and items needed  

Required Skills/Competencies:  

• Proficiency in English and Spanish required
• Critical Thinking- Demonstrate the ability to think clearly and rationally when a situation demands it. Ability to analyze facts objectively  

• Problem Solving- Demonstrate abilities to carry out self-directed tasks with limited supervision. Demonstrate abilities to identify and define a problem; determine the cause of the problem; identify, prioritize, and select alternatives for a solution; implement a solution; and evaluate the results  

• Fostering Teamwork and Collaboration- Demonstrate abilities to collaborate with team members, Family Tree Leadership, and partnering agencies to help our program goals and outcomes.  Demonstrate abilities to listen to ideas and communicate ideas and disagreements timely and constructively  

• Flexibility and Adaptability- Comfortable navigating the unknown and able to make decisions with limited information. Can easily transition from one task to the next and work in a fast-paced environment that changes frequently  

• Communication- Ability to explain complex and diverse ideas to audiences in written and oral formats. Ability to provide direction, information, or instructions effectively. Demonstrate abilities to report factual interactions  

• Professionalism and Work Ethic- Demonstrate abilities to manage their time adequately and be accountable. Demonstrate abilities to focus on client's needs, applying trauma-informed practices, cultural competency, and inclusiveness  

• Initiative- Able to work in a self-directed manner while also communicating well within a team; able to perform tasks with strong attention to detail, critical thinking, and excellent organizational skills  

Preferred Skills/Competencies:  

• Relationship Management - possess the skills to build healthy and effective working relationships with Family Tree team members. Skills gained from lived experience and professional experience working with vulnerable populations and marginalized communities 

• Decision Making - skilled in gathering information, evaluating options, and presenting solutions or courses of action 

• Organizational Competency - can prioritize and manage workload, manage their time, and demonstrate strong attention to detail 

• Communication - ability to explain complex and diverse ideas to audiences in written and oral formats. Ability to provide direction, information, or instructions effectively. Demonstrate abilities to report factual interactions. 

• Digital Literacy - ability to find, evaluate and communicate information by utilizing typing and digital media platforms like Microsoft Suite Programs and search engines 

• Resourcefulness - knowledge of and ability to navigate Metro Denver area community resources; an understanding of voucher administration and Medicaid billing processes 

Working Environment:   

• This is an in-office, full-time, 40-hour-a-week position. 
• Saturday through Wednesday 8am to 4pm

• Must have access to reliable transportation daily  

• The shelter is staffed at times, operates 24/7, and 365 days a year. This position schedule includes afternoon, evening, and weekend hours. This is a full-time, 40-hour-a-week position. The schedule may vary according to the needs of the program.  

Physical Activities:   

Sitting/standing for long periods  

Talking, hearing (ordinary conversation)   

Seeing (reading the paperwork, computer screen work, etc.)   

Manual dexterity sufficient to operate computers and telephones  

Salary : $24 - $29