INTAKE SPECIALIST-BILINGUAL SPANISH-ENGLISH REQUIRED

BILINGUAL SPANISH/ENGLISH REQUIRED

Excellent Benefits Package

JOB SUMMARY: The Intake Specialist will screen at-risk individuals and families. The screening tool used will be the PR-VI-SPIDAT. This position will be familiar with community referral resources. This position will work closely with the Family Case Coordinator to process applications and to ensure clients are connected to needed resources. This position is non-exempt; Full Time (40 hours/week).

EDUCATION AND EXPERIENCE:

High school diploma or GED. Experience working with persons from diverse ethnic and cultural backgrounds who are homeless and economically disadvantaged.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES: The following duties are normal for this position. The omission of any specific statements of the tasks/duties does not exclude them from this classification if the work is similar, related or a logical assignment for this classification.

· Manage daily flow of clients needing to be screened for rental assistance.

· Maintain accurate, updated, confidential client files.

· Establish and maintain relationships with other community agencies.

· Participate in a team effort and support each other in meeting the needs of the community.

· Attend all required staff and department meetings and trainings.

· Attend meetings and trainings in the community as required.

· Perform other duties as assigned.

KNOWLEDGE, ABILITIES AND SKILLS:

· Bilingual Spanish/English required

· Administrative skills including, but not limited to: computer literate in Microsoft Office, filing, phone and email, use of office machines, record keeping and data entry.

· Knowledge and Experience working with the Homeless Management Information System (HMIS) database.

· Knowledge and Experience working with persons from diverse ethnic and cultural backgrounds who are homeless and economically disadvantaged.

· Excellent communication skills both written and verbal.

· Compassion and empathy working with clients.

· Leadership qualities including self-discipline, initiative and a responsible attitude toward clients and other staff members.

· Excellent time management and organizational skills.

· Problem solving skills and the ability to multi-task.

· Ability to maintain good rapport and communication with staff members in other agencies.

· To perform this job successfully, an individual should also demonstrate the following competencies:

· Commitment: Set high standards of performance; pursue goals and work hard/smart to achieve them; strive for results and success.

· Client Service: Meet/exceed the expectations and requirements of internal and external clients; identify, understand, monitor and measure the needs of both internal and external clients; talk and act with clients in mind; recognize and respect staff and volunteers.

· Effective Communication: Ensure important information is passed to those who need to know; convey necessary information clearly and effectively orally or in writing; demonstrate attention to, and convey understanding of, the comments and questions of others; and listen effectively.

· Quality: Demonstrate accuracy and thoroughness; look for ways to improve and promote quality; apply feedback to improve performance; monitor own work to ensure quality.

· Responsiveness and Accountability: Demonstrate a high level of conscientiousness; hold oneself personally responsible for one's own work; and do the required fair share of work.

· Dependability: Maintain good attendance and be punctual.

Physical Ability:

Tasks require the ability to exert light physical effort in sedentary light work, but which may involve some lifting, carrying, pushing and/or pulling of objects and materials of medium weight (5-10 pounds) to medium (up to 25 pounds). Tasks may involve extended periods of time at a keyboard or work station. Operates assigned office equipment.

EQUAL OPPORTUNITY EMPLOYER

Job Type: Full-time

Pay: $25.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Retirement plan
• Vision insurance

People with a criminal record are encouraged to apply

Work Location: In person

Salary : $25