Support Coordinator (67516)

Support Coordinator

Join our team at FSS and enjoy comprehensive benefits including but not limited to:

• Tuition Reimbursement
• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Well-Being Program
• Paid Time Off (PTO)
• Bereavement Leave
• 12 Paid Holidays
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• Short & Long-Term Disability Coverage
• Employee Discounts
• 401k Plan with 3% Employer Contribution

The mission of Family Support Services is to be the leader in providing safety, stability, and quality of life for all children by working with the community to strengthen the family unit.

Job Summary: 

Provides support to the Placement and Care Coordination department, including cross-training with various department roles to offer coverage as needed, assisting with client outreach and documentation, tracking and following up on data requirements (i.e. Baker Acts, CBHAs, funding letters, referrals, etc.), assembling and distributing materials for community partners, submitting placement referrals for youth, seeking and keeping record of placement resources, and facilitating discussion or offering mentorship for foster parents with unstable placements. 

Essential Duties:

• Serve as a primary point of contact for internal staff, caregivers, case managers, providers, and community partners by responding to inquiries, documenting requests, and routing them to the appropriate personnel.
• Provide administrative and operational support to the Care Coordination and Placement teams to facilitate timely and effective service delivery and placement for children and families.
• Maintain case records and documentation across agency systems, assist with data tracking, monitor completion of required assessments and tasks, and support the processing of transportation logs, placement forms, daycare packets, enhanced rate forms, and related documentation.
• Maintain provider directories, resource lists, and tracking tools to ensure accurate placement and referral information.
• Retrieve, distribute, and manage records from agency systems and external databases, including FSFN, Binti, FL Shots, and other approved platforms.
• Support service referral processes by coordinating referral documentation, maintaining invoice tracking, and uploading referral records as tasked.
• Assist with placement operations by securing emergency daycare, tracking utilization, preparing invoices and reports, submitting ELC referrals and placement verification forms, and monitoring placement-related data.
• Develop and maintain operational schedules and tracking tools, including phone schedules, CTS tracking, placement on-call schedules, out-of-state residential directory, and other assigned reports.
• Attend multidisciplinary meetings, staffings, and team calls. Complete related follow-up activities as assigned.
• Prepare, organize, upload, file, and distribute correspondence and documentation while ensuring accuracy, completeness, and compliance with agency standards.
• Utilize office technology and case management systems to support data entry, reporting, communication, and document management.
• Perform other administrative, coordination, and special project duties as assigned in support of departmental and organizational objectives.
• Perform other duties as needed.

Minimum Qualifications: 

Education: High school diploma or GED required. College degree preferred. 

Experience: Two or more years of experience in a clerical, data management or related field. Prior experience in social services preferred. Prior experience working with Senior Management preferred. 

Licensure, Certification, and/or Registration: Valid driver’s license.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.  The qualifications listed below are representative of the knowledge, skill, and/or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

Ability to:

• Represent self and the organization in a professional manner 
• Work independently with little direct supervision
• Think and write creatively
• Assess a situation and make appropriate recommendations/decisions
• Research, organize and analyze data
• Solve problems and to think through critical, time sensitive issues
• Establish and maintain relationships
• Work collaboratively with staff at all levels in the organization
• Follow through on commitments, projects and responsibilities
• Speak effectively before small and large groups
• Calculate figures and amounts
• Maintain confidential information

Knowledge of:

• State, Federal and local employment laws
• Recruitment and retention practices

Skills:

• Strong Written and Verbal Communication  
• Strong follow-up and follow through
• Strong organizational and time management 
• Proficiency in Excel and Microsoft Word 

Other Requirements:      

• Clear a Level II Background screening (Live Scan) in which your fingerprints will be used to conduct the screening. Please see the link with further details: https://info.flclearinghouse.com
• Clear a reference check
• Clear a local background check from the County in which you reside
• Clear a substance abuse screen
• Provide a copy of all degrees prior to your first day of employment
• Clear an E-Verify check to substantiate that the successful candidate meets the Department of Homeland Security authorization requirements to work in the United States (for more information visit www.dhs.gov/e-verify)

FSS is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. FSS is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. If you require a reasonable accommodation in completing an application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to Human Resources at c6.hr@fssnf.org.