Children's Psychiatry Department Assistant

Children’s Psychiatry Department Assistant

If you’re an organized, people-centered professional who enjoys supporting children and families, we invite you to explore this opportunity with us.

As a Children’s Psychiatry Department Assistant at Family Solutions, you’ll help keep our psychiatry department running smoothly while making a warm, welcoming impression for families. From scheduling and appointment reminders to supporting prescribers with documentation and records management, you’ll play a vital role in ensuring children and caregivers feel supported every step of the way. This role is primarily administrative support, but also includes time spent engaging with children and their families during appointments. The position is .8FTE (30-32 hours/week) with the potential for more hours as needed.

What You’ll Do:

· Schedule and confirm appointments, including interpreter services and prescriber meetings

· Provide appointment reminders and follow-up calls to families

· Support prescribers with documentation, electronic faxes, and records management

· Room clients for telehealth sessions and assist with appointment flow (scheduling, vitals, assessments)

· Manage refill requests and medication calls, routing as appropriate to prescribers or the department lead

· Ensure accuracy across Carelogic and Outlook calendars

· Welcome families and provide supervision/engagement for children during caregiver appointments

· Serve as backup to the Psychiatry Department Lead as needed

What Helps You Thrive in This Role:
Success in this position comes from being organized, approachable, and flexible. You’ll find satisfaction in keeping details on track while also bringing warmth and compassion to children and families. Staff who flourish here balance behind-the-scenes coordination with front-line connection, supporting both providers and clients with patience and care.

What You’ll Bring:

· Prior administrative or office experience, ideally in healthcare or behavioral health; CNA training a plus

· Strong communication and organizational skills

· Comfort engaging with children and families in a supportive, non-clinical role

· Ability to learn and navigate electronic systems efficiently

· Commitment to trauma-informed, family-centered care

Not All Mental Health Agencies Are The Same

For over 24 years, Family Solutions has been a compassionate, community-focused nonprofit providing vital mental health services to children and families. We do community mental health differently — centering health equity, connection, and meaningful, sustained care. At Family Solutions, we believe behavioral health isn’t about following a script. It’s about showing up, being curious, and building relationships that help families thrive.

If you’re passionate about promoting mental wellness and equity for children, youth, and families, we’d love to meet you. Family Solutions is an equal opportunity employer committed to health equity. We welcome applications from candidates of all backgrounds and lived experiences. Wage differential for bilingual candidates (Spanish or ASL) available.

Pay: $19.00 - $22.00 per hour

Expected hours: 32.0 per week

Benefits:

• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Work Location: In person

Salary : $19 - $22