What are the responsibilities and job description for the Bilingual Licensed Intake Coordinator (LPC/LSW) - PT or FT position at Family Solutions Of Ohio INC?
Intake Coordinator (Bilingual Preferred — Spanish/English)
Location: Office and Community-Based
Employment Type: Full-Time
Family Solutions is a fast-growing, BIPOC-led mental health organization providing high-quality, trauma-informed behavioral health services. We are seeking a Licensed Intake Coordinator to join our dynamic team and serve as the first point of contact for individuals seeking care.
About the Role
As our Intake Coordinator, you will be the welcoming face of Family Solutions — connecting new clients to services quickly and compassionately. You will perform diagnostic assessments, develop person-centered treatment plans, and coordinate care to ensure a seamless start to mental health services. Your work directly impacts client engagement and satisfaction, helping us uphold our no-wait-time policy and commitment to culturally responsive care.
What You’ll Do
Client Engagement: Contact new appointments within 24 hours to welcome them and confirm the intake or reassessment appointment.
Clinical Assessment: Conduct thorough, trauma-informed diagnostic assessments and determine the appropriate level of care using DSM-5 criteria.
Care Coordination: Collaborate with schools, physicians, and other providers to gather records and support a smooth intake process.
Treatment Planning: Create individualized treatment plans (ITPs) within 7 days, ensuring plans are person-centered, strength-based, and medically necessary.
Medication Support: Coordinate medication evaluations/management appointments as needed to promote continuity of care.
Documentation & Compliance: Complete all assessments, treatment plans, and EHR updates within required timelines to maintain compliance and service quality.
Professional Growth: Stay informed on best practices in clinical interviewing and assessment tools, and participate in ongoing professional development.
Team Collaboration: Work alongside clinical supervisors and multidisciplinary teams to support clients and maintain quality standards.
What We’re Looking For
Licensure: Licensed or license-eligible mental health professional (e.g., LPC, LCSW, LMFT, PsyD, etc.).
Bilingual: Fluent in Spanish and English (required).
Experience: Clinical assessment and treatment planning experience strongly preferred; knowledge of community resources and care coordination is a plus.
Tech-Savvy: Comfortable with electronic health records and virtual communication tools.
Professionalism: Strong organizational skills, attention to detail, and ability to work independently while supporting a collaborative team culture.
Service Areas & Work Environment
This position requires flexibility and comfort working in multiple environments, including:
Office-Based and Virtual/Telehealth appointments in our Bedford Heights office
Community-Based appointments throughout Elyria, Lorain, Bedford Heights, and Cleveland, Ohio
Why Join Family Solutions
Impactful Work: Be part of a mission-driven organization expanding access to high-quality mental health care for underserved communities.
Flexibility: Office-based/Community-based role with the ability to make a difference where clients need it most.
Growth & Support: Ongoing professional development, mentorship, and a culture that values your expertise.
Competitive Structure: Open to full-time employment or PRN contractor opportunities.
Join us in shaping a future where mental health care is accessible, compassionate, and culturally informed.
Apply today and help us make an immediate difference in the lives of the families we serve.
Salary : $27 - $35